Account Director Job at Wilson James (London)

Job Description

We are seeking an exceptional Account Director to lead the delivery of a high-profile security contract. This is a rare opportunity for a proven leader to shape, influence, and deliver a best-in-class security service within a world-renowned cultural setting. As the senior Wilson James representative, you will take full ownership of operational excellence, client partnership, financial performance, and continuous improvement - ensuring a service that is safe, seamless, and truly customer-focused.

Job Responsibility

Provide strategic and operational leadership across all aspects of the London Museum security contract
Oversee the delivery of security operations across multiple sites, exhibitions, and high-profile events
Act as the primary senior contact for the client, building strong, trusted stakeholder relationships
Ensure full compliance with contractual, legal, health & safety, and governance requirements
Lead, inspire, and develop management teams, frontline officers, and event security personnel
Drive financial performance, including budgeting, forecasting, cost control, and efficiency improvements
Manage and mitigate security, safety, operational, and reputational risks across the contract
Lead incident management and business continuity planning, ensuring resilience in all scenarios
Deliver detailed performance reporting, KPIs, and strategic insights to stakeholders and senior leadership
Champion innovation and continuous improvement to enhance service delivery and visitor experience

Requirements

Proven senior leadership experience within security, cultural venues, or complex public-facing environments
Demonstrated success in full contract ownership, including service delivery, finance, and client satisfaction
Strong commercial and financial acumen, with experience managing budgets and driving efficiencies
Expertise in leading large, diverse teams across operational and event-based environments
Exceptional stakeholder management skills, with the ability to influence at senior level
Solid understanding of security risk management, health & safety, and regulatory compliance
Advanced communication skills, with the ability to produce high-quality reports and presentations
Ability to remain calm, decisive, and resilient in high-pressure or emergency situations
Highly organised, with the ability to manage multiple priorities and complex workstreams effectively
Professional, credible, and values-driven leader committed to inclusivity, excellence, and continuous improvement
Valid SIA Licence (Door Supervisor or Close Protection desirable)

Nice to have

First Aid
NEBOSH or equivalent safety/risk qualification
Security Risk Management qualification or relevant experience

What we offer

Annual leave entitlement of 28 days
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided
Cycle to Work scheme
Employee Assistance Programme
Mental health and counselling access
Personal wellbeing resources
24/7 confidential helpline
Retailer discounts
Life assurance

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