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Account Director

jellyfish.com Logo

Jellyfish

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Location:
United Kingdom , London

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Category:
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Contract Type:
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Salary:

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Job Description:

Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

Job Responsibility:

  • Guide client success, ensuring profitability, and encouraging a high-performance team culture
  • Be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress
  • Mentor and support Senior Account Managers and Account Managers
  • Identify opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration
  • Lead QBRs with the cross-functional teams and help complete client growth plans
  • Improve client growth by achieving set targets and identifying expansion opportunities
  • Stay ahead of industry trends and contribute to marketing and progress efforts
  • Mentor and support Account Managers to foster a high-performing team
  • Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation
  • Strengthen client relationships through engagement in events, webinars, experience, and case studies
  • Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps
  • Guide cross-team collaboration to provide integrated, client-centric solutions
  • Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins
  • Improve team resources to enhance client (and internal) team satisfaction and profitability
  • Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve
  • Guide client growth by achieving set targets and identifying expansion opportunities

Requirements:

  • Embed AI-driven approaches across client solutions: Champion the responsible and effective use of AI to enhance strategy, performance, efficiency, and innovation across workflows
  • Able to speak to AI workflows and solutions
  • Ensure SEO excellence and integration: A strong working knowledge of SEO, leading the briefs with clients and able to consult and speak to other Google work and case studies
  • Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs
  • Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment
  • Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
  • Ability to anticipate client needs, identify opportunities, and drive results
What we offer:
  • Discretionary annual bonus scheme
  • Work remotely for up to 60% of your days
  • Flexible working hours between 8am and 6:30pm
  • Accumulate one paid day each month (2 hours per week) for self-development
  • Access to Jellyfish Learn
  • 14 weeks of paid leave for primary caregivers
  • 4 weeks of paid leave for secondary caregivers
  • £1000 (or equivalent) towards courses for returning primary caregivers

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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