Account Director Job at Jellyfish (London)

Job Description

Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

Job Responsibility

Guide client success, ensuring profitability, and encouraging a high-performance team culture
Be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress
Mentor and support Senior Account Managers and Account Managers
Identify opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration
Lead QBRs with the cross-functional teams and help complete client growth plans
Improve client growth by achieving set targets and identifying expansion opportunities
Stay ahead of industry trends and contribute to marketing and progress efforts
Mentor and support Account Managers to foster a high-performing team
Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation
Strengthen client relationships through engagement in events, webinars, experience, and case studies
Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps
Guide cross-team collaboration to provide integrated, client-centric solutions
Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins
Improve team resources to enhance client (and internal) team satisfaction and profitability
Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve
Guide client growth by achieving set targets and identifying expansion opportunities

Requirements

Embed AI-driven approaches across client solutions: Champion the responsible and effective use of AI to enhance strategy, performance, efficiency, and innovation across workflows
Able to speak to AI workflows and solutions
Ensure SEO excellence and integration: A strong working knowledge of SEO, leading the briefs with clients and able to consult and speak to other Google work and case studies
Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs
Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment
Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Ability to anticipate client needs, identify opportunities, and drive results

What we offer

Discretionary annual bonus scheme
Work remotely for up to 60% of your days
Flexible working hours between 8am and 6:30pm
Accumulate one paid day each month (2 hours per week) for self-development
Access to Jellyfish Learn
14 weeks of paid leave for primary caregivers
4 weeks of paid leave for secondary caregivers
£1000 (or equivalent) towards courses for returning primary caregivers

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