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We are looking for a dynamic, commercially astute Account Director to lead operations across multiple sites in London and Brighton. Acting as the primary point of contact for clients, you will provide senior leadership and inspire your teams to deliver outstanding service, robust financial results and continued innovation. Reporting to senior leadership, you will take full accountability for contract performance, building strong relationships, driving profitability and identifying opportunities for organic growth. This is a hands-on, visible role for someone who leads with integrity, transparency and a commitment to excellence.
Job Responsibility:
Providing strategic leadership across multiple venues, ensuring alignment with business objectives and client expectations
Building and developing high-performing onsite teams, fostering a collaborative and positive culture
Overseeing all aspects of financial performance, including budgets, cost control and P&L accountability
Acting as the face of the business for clients, nurturing long-term relationships and driving retention
Supporting sales teams to develop pipelines and convert opportunities to achieve revenue targets
Ensuring best-in-class service delivery across all sites, championing innovation and continuous improvement
Embedding a culture of safety, compliance and Zero Harm, with rigorous adherence to health, safety and licensing standards
Promoting sustained improvement plans and leading recognition initiatives to celebrate success
Requirements:
Experienced at senior management level within large, multi-site hospitality operations – ideally elite sports, stadia or public catering venues
Financially astute, with extensive experience managing budgets, forecasts and delivering against performance KPIs
Commercially minded, with a track record of driving sales performance and organic growth
A natural leader and mentor, able to develop high-performing teams and a positive workplace culture
Confident engaging at senior level with both clients and internal stakeholders
Well-versed in industry best practice on health and safety, compliance and contract governance
Calm under pressure, adaptable and solutions-focused in a high-energy environment
Motivated by delivering exceptional experiences and creating spaces where both guests and teams can thrive
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