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As an Account Director, you will work within the Client Services team to oversee and execute brand campaigns in post sale by delivering best in class client service and account management. You will be focused on travel clients but supporting a large portfolio of brands across a broad range of industries.
Job Responsibility:
Oversee campaign execution in its entirety for many campaigns at any time
Build and foster strong client relationships alongside the sales lead, manage expectations and share updates and actions
Manage a team of client service individuals including who support you on campaign execution
Take ownership of accounts in post sale to help drive consistent upsells and repeat business for the sales team
Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable
Achieving and exceeding quarterly rocks, and ensuring the team you manage does the same
Be an expert at budget management, forecast and track project costs and update clients on spendings
Ability to lead on creating Post Campaign Analysis Reports & Quarterly Business Reviews and presenting to the client
An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results
Requirements:
6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative
3+ years of management experience
Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization
Experience in delivering post-campaign analysis reports and presentations
Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms
Experience with revenue recognition systems and processes
Strong commercial awareness and exceptional organizational, communication, and leadership skills
Proven ability to identify and source creator talent
Experience negotiating contracts with creators, agents, managers, and/or attorneys
Skilled in scoping and planning content calendars based on creator rates and client KPIs
Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap
Adept at managing multiple campaign responsibilities and projects simultaneously
Highly comfortable with spreadsheets, numbers, and data analysis
Confident leading client calls, presentations, and strategic conversations
Nimble, forward-thinking, and comfortable navigating ambiguity
Positive, collaborative, and naturally exudes leadership presence
Nice to have:
A general understanding of the travel and hospitality marketplace is a plus
Experience designing decks and a genuine love for the travel space are both strong bonuses
What we offer:
Medical Benefits through Insperity
Wellbeing support including EAP & Mental Health cover
401K with match opportunity
22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
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