Account Director, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Changsha

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves promoting awareness of brand image, using sales techniques to maximize revenue, and maintaining guest loyalty. Tasks include communicating with potential owners, handling preview package sales/tours, explaining sales presentation requirements, scheduling tours, and providing complimentary gifts. Additional responsibilities include managing general office duties, training and coaching employees, and adhering to company policies and quality standards.

Job Responsibility:

Promote awareness of brand image internally and externally
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Communicate with potential owners via telephone to set up preview package sales/tours
Encourage guests or callers to purchase or schedule preview package sales/tours
Explain details and requirements related to attending a sales presentation to potential owners
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
Determine and give complimentaries to guests as gifts for their patronage
Perform general office duties to support Sales & Marketing
Receive, record, and relay messages accurately, completely, and legibly
Assist management in training, evaluating, counseling, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors.

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience.

What we offer:

Equal opportunity employer
Welcoming and providing access to opportunity
Celebrating unique backgrounds of associates
Commitment to non-discrimination on any protected basis including disability and veteran status.

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Director