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80Twenty Logo 80Twenty · Sales

Account Director

United States, San Francisco Employment contract 155000.00 - 175000.00 USD / Year · Job Posted May 28, 2026
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Job Description

This is the senior account leadership role at the agency. The Account Director owns client happiness, delivery quality, and account growth across a Fortune 500 consumer electronics engagement — and potentially a second enterprise client as the agency scales. This is a player-coach position: you are in the work, on the calls, reviewing deliverables, and making the judgment calls that protect both the client relationship and the agency's standards. You will manage a pod of four direct reports across account management and strategy, and bridge the agency's San Francisco and Brooklyn offices with monthly travel to NYC.

Job Responsibility

  • Own the day-to-day relationship with a Fortune 500 client across creative, content, media, and production
  • Lead client meetings, drive recommendations, and build the kind of trust that generates organic growth
  • Review every deliverable through the client's lens before it goes out — full authority to send work back when it is not ready
  • Identify and close organic growth opportunities including upsells, renewals, expanded scopes, and new service lines
  • Manage account P&L with a clear understanding of margins, utilization, and FTE burn
  • Manage and develop four direct reports, setting clear expectations and holding people accountable
  • Provide forward resource estimates weekly and run your pod with discipline across standups, time tracking, and delivery timelines
  • Bridge SF and NYC teams with monthly travel to Brooklyn and clear async communication across time zones

Requirements

  • 5 to 10 years in account management at an integrated, creative, or digital agency
  • Proven track record managing client relationships worth $2M or more annually
  • Experience across creative production, content, and paid media campaigns
  • Demonstrated ability to manage, develop, and hold direct reports accountable
  • Strong grasp of agency economics — margins, utilization, and how agencies make money
  • Based in the SF Bay Area with the ability to work in-office Monday through Thursday and travel to NYC regularly
  • Has worked at a small to mid-size agency under 200 people

Nice to have

  • Fortune 500 client experience, particularly in consumer electronics, tech, or e-commerce, is a plus
  • Experience with distributed or international production teams is a plus
  • Performance marketing background beyond brand is a plus
  • An established West Coast client or industry network is an asset
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