Account Director Job at Walker Sands

Job Description

Walker Sands is seeking a seasoned Account Director who can lead a portfolio of complex integrated and point solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. This Director will work with our channel experts to drive results for B2B technology clients and become invaluable extensions to our clients’ marketing teams. As a senior member of the Client Services team, the Account Director will be accountable for the success and growth of some of the agency’s highest-value clients. The Account Director will act as a senior client contact and strategic advisor, work with our services teams to define program goals and strategies, manage client health and renewals, and support sales pitches. The Account Director will provide senior client management for a mix of AOR accounts, integrated programs and point-solution client accounts.

Job Responsibility

Lead medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account leader
Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training
Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices
Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions
Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team
Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them
Coach junior Account Management team members, including Associate Account Directors and Senior Account Managers
Inspire, mentor and motivate team members to produce great work and develop competence
Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing
Drive increased profitability of accounts over time
Operate a profit-minded approach to managing account resources
Run internal account team planning meetings, high-level client strategy meetings and account review meetings
Produce and present client-facing reports that demonstrate the business value of our programs to clients
Oversee client billing, profitability and contract renewal for assigned accounts

Requirements

At least 7-10 years leading client accounts in a marketing and/or creative agency
Understanding of all aspects of digital marketing
Experience working with and/or managing cross-disciplinary teams in a matrix account team structure
Demonstrated ability to communicate with and present to executive and C-level client contacts
Ability to work under pressure and manage multiple priorities simultaneously
Proficiency in project management tools and software
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills

What we offer

Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
Employer-matched 401(k) and access to financial planning services
Flexible PTO
Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
Mix of in-office and remote work, with tools to stay connected across teams
Celebrate five years with a two-week sabbatical and a $2,000 gift
Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
Clear career paths, mentorship programs, and learning events to help you grow professionally

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Account Director

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