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We are looking for an Account Director to join our team! This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. This role will involve the following areas: client relationship building and true partnership, execution of client campaigns or retainers, managing junior account team members, management of scopes and budgets, developing presentations and proposals, overseeing the internal team process and workflow, client problem solving, collaboration with internal stakeholders and planning/reporting. The ideal candidate will have a proven track record in the aforementioned areas.
Job Responsibility:
Serve as the primary point person in day to day client communication on projects
Manage clients and maintain friendly and productive lines of communication at all times
Deliver channel strategies and tactics for specific product launches
Track work progress and deliverables and relay client feedback to team and senior leadership
Provide strategic marketing guidance and thought leadership
Become fluent in business objectives and organization goals
Oversee client profitability/burn report, account budgeting/actualization and measurement metrics
Work with internal team to develop, maintain, and adhere to schedules and plans
Acquire proper internal and client approvals to ensure smooth and timely project execution
Communicate and follow up with clients and internal departments regarding all projects
Maintain working knowledge all aspects of production with vendors on behalf of the client
Prepare and oversee the status of all client jobs and/or projects
Build successful partnerships with client business leads and key decision makers
Develop staffing plans and proposals for new projects and briefs
Maintain rigor and consistency in use of agency financial systems and templates
Requirements:
Proven track record of at least 5 years in an account management role preferably within an advertising agency, with a specific emphasis on social media content strategy and execution
Bachelor’s degree in marketing, advertising, communications, or a related field
Proven account management and client communication skills
Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
Curiosity about clients’ business and a passion for solving business problems
Excellent communication and presentation skills with the ability to interface with senior level professionals
Financial literacy and management of multiple budgets
Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution
Leading New Business Pitches
Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack
Baseline knowledge of A.I. tools and functions
Nice to have:
Traditional agency experience is a plus
Added plus: Knowledge of Asana
What we offer:
Passport program lets you explore and work from one of our 18 other offices worldwide
Passionate about making a difference (carbon offsets, community kitchens)