Account Director

• Develops and implements the overall account strategy for complex high producing assigned accounts
• Retains, expands and grows account revenue of existing accounts
• Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business
• Identifies and aggressively solicits new accounts
• Develops and implements strategic sales plans
• Builds and strengthens Accounts with existing and new customers
• Understands the overall market dynamics
• Identifies emerging business opportunities and risks within assigned accounts
• Promotes accountability to drive superior business results
• Achieves account revenue and sales goals
• Increases local penetration of high potential accounts
• Engages in property related events
• Executes sales strategy to achieve property goals
• Maintains current business Accounts for new business within accounts
• Executes designated sales strategies
• Executes and supports the operational aspects of business booked
• Establishes and maintains accurate and up-to-date customer, account and opportunity data
• Executes and supports Customer Service Standards and hotel’s Brand Standards
• Participates in and practice daily service basics of the brand
• Leverages methodologies, technical and business knowledge across the market
• Collaborates and engages third parties
• Serves as the account’s “local service guarantee”
• Leverages Above Property Sales and property Leadership
• Develops a close working Account with Operations
• Leverages all available sales channels
• Gains understanding of the hotel’s primary target customer and service expectations
• Acts as the customer’s advocate
• Resolves guest issues that arise in the sales process
• Executes exemplary customer service to drive customer satisfaction and loyalty
• Serves the customer by understanding their needs
• Conducts and coordinates site inspections for hotels

• 4 years experience in the sales and marketing or related professional area
• Lodging sales experience
• Account management experience

Bonus