Account Director

• Develop strong senior client relationships and be committed to driving their business forward through innovative work
• Generate profit for AKQA and lead internal teams to deliver projects that achieve excellent results for the client and the agency
• Develop a unique understanding of the digital arena and how new and emerging developments can be exploited to add value to a client's business
• Operate as the go-to resource for the team's concerns
• Partner with Program, Creative, UX, Strategy and Analytic leads
• Establish and execute client business plans
• Create high-impact client presentations
• Grow long-term, trusted relationships with senior level clients
• Play a lead role in securing incremental revenue
• Present persuasive new business opportunities
• Drive quality of agency's work
• Manage ongoing client and internal communication
• Manage organic business growth, program P+L, and financial management
• Demonstrate strong fiscal management
• Proactively search out best practices
• Identify resource gaps and work with Resourcing and Leadership
• Brief internal teams and manage end‑to‑end delivery of client campaigns
• Manage project management of campaigns with delivery team

• Operate as the go-to resource for the team's concerns, point of view and recommendations, checks in regularly with all team members on a 1:1 basis for ad hoc feedback, and schedules regular program leadership meetings to ensure constant alignment
• Partner with the Program, Creative, UX, Strategy and Analytic leads on the account to have a cohesive and strong leadership team
• Establishes and executes client business plans that align with the goals of AKQA, the goals of the overall account and communicates plan with the working team to give context on key decisions
• Create high-impact client presentations and is comfortable presenting to large cross functional groups
• Successfully grows long-term, trusted relationships with senior level clients (Directors and below) and plays a lead role in securing incremental revenue
• Proven ability to present persuasive new business opportunities in organic and/or pitch capacity
• Responsible for driving the quality of the agency's work, on-going client and internal communication, organic business growth, program P+L, and financial management and reporting
• Demonstrate strong fiscal management skills, understanding/respecting the economics of our business and contributing in a way that supports the financial model
• Proactively searches out best practices to strengthen team delivery
• Identify resource gaps and works with Resourcing and Leadership to fill them
• Responsible for briefing internal teams and managing the end‑to‑end delivery of client campaigns
• Accountable for the project management of campaigns, working with the delivery team for support, and ensuring all campaigns are delivered on time, within scope, and to the required standards
• Demonstrated interactive/digital experience required
• Excellent leadership and mentoring skills managing other account staff
• Strategic understanding of all disciplines of marketing
• Experience working with service design or start-up clients a plus

Experience working with service design or start-up clients

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