Account Director Job at Anabas (Central London)

Account Director

Anabas

Location:
United Kingdom , Central London

Category:
Consulting

Contract Type:
Employment contract

Salary:

80000.00 - 85000.00 GBP / Year

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Job Description:

At Anabas, we deliver exceptional workplace experiences for corporate office occupiers across the UK. Our focus is simple: creating environments where people and businesses can truly thrive. We’re now looking for an experienced, customer-focused Account Director to lead service delivery for a key client. This is a high-profile, client-facing role with real influence—ideal for someone who combines strategic thinking with hands-on leadership.

Job Responsibility:

Lead, inspire and develop high-performing teams, creating an inclusive and engaging culture
Act as a senior ambassador for Anabas, strengthening relationships with clients and stakeholders
Oversee the delivery of integrated FM services across multiple sites, ensuring consistency and excellence
Manage performance across internal teams and service partners
Ensure full compliance with statutory requirements, particularly in mechanical and electrical services
Take ownership of budgets, ensuring effective financial control and value for money
Drive continuous improvement, identifying opportunities to enhance service quality and client satisfaction
To lead all FM business planning activities and contribute to corporate planning at a strategic level
Oversee procurement of service contracts in line with company policies
Monitor client satisfaction, governance processes, and performance metrics, including Net Promoter Scores
Ensure all services are delivered in line with health and safety, compliance, and operational procedures

Requirements:

10 years experience within the Facilities Management/Workplace Experience industry at a senior strategic level
Demonstrable skills in holistic contract management including developing and updating cost models, repricing, negotiating and achieving contract extensions & reviewing and negotiating legal contract terms and conditions
Full financial ownership (as opposed to budget management) for contract P&Ls including demonstrable increase in achieved margin
Management of risk, both on the contract and for the wider business
Effective operation of a large or multi-site contract(s) with effective and tangible transformation of service delivery
Demonstrable improvements in client advocacy
Thorough leadership skills including development of employees and succession planning and resource requirements/allocation
Able to support new business wins and generate organic growth with existing customers
Experienced at managing significant/complex HR issue including union/ ACAS conciliation
Able to demonstrate strategic client complaint management (such as termination threat) to successful conclusion
Able to demonstrate a strategic mindset through business wide solutioning rather than just operational
Be able to provide examples of managing high pressure situations – support for clients and Anabas in multi-stakeholder management issues
Demonstrate executive level decision making under pressure and management of consequences

What we offer:

33 days annual leave, including Bank Holidays
Employee Assistance Programme for wellbeing support
Recognition and reward scheme to celebrate your contributions
Life insurance (3 x annual salary)
Access to the Aviva Digital GP service
Cycle to Work scheme
Recommend a Friend referral scheme
Regular company events
Ongoing training and development to support your growth
Performance related bonus

Additional Information:

Job Posted:
May 11, 2026

Expiration:
May 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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