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At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products, and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and experiences that capture the imagination, delivering impressive returns for our clients. Client leadership at AKQA builds trusted partnerships, provides cross-functional direction, and ensures our teams deliver exceptional work that meets both client goals and customer needs. Client Directors bring strategic rigor and operational excellence to fast-moving engagements; they can balance relationship leadership with the practical realities of delivering high-quality digital products and services. We are seeking an experienced Freelance Client Director to support one of AKQA’s most established and celebrated client partnerships in Atlanta. This is a large-scale, high-profile account delivering digital products and services used by millions, with work spanning multiple business units, touchpoints, and customer experiences. In this role, you will lead day-to-day client partnership and delivery oversight, help align stakeholders across product, design, research, and technology, and proactively identify opportunities to improve outcomes and deepen the relationship.
Job Responsibility:
Serve as a day-to-day lead for client relationships, building trust and credibility across multiple stakeholder groups and workstreams
Act as a strategic partner: understand business objectives, clarify priorities, and translate needs into actionable plans for digital product/service delivery
Lead client conversations with confidence, clarity, and authority—driving alignment on goals, timelines, roles, and deliverables
Partner closely with Strategy, UX, Research, Technology, and Delivery leads to ensure work is high-quality, on time, and aligned to outcomes
Provide oversight across a complex digital ecosystem (web, mobile, and supporting platforms/services), helping teams navigate cross-dependencies
Identify and drive proactive opportunities (new initiatives, optimizations, pilots), bringing forward recommendations grounded in user and business value
Anticipate risks early, manage expectations, and resolve ambiguity
escalate when appropriate with clear options and implications
Support planning cadences (quarterly/initiative-level), mapping recommendations to client goals and measurable KPIs
Engage effectively within an interactive client culture, strengthening relationships through both formal and informal collaboration
Maintain strong documentation and communication hygiene (notes, decisions, action items), ensuring shared clarity across teams
Requirements:
7+ years of agency or client services experience, with demonstrated leadership on complex engagements
Strong experience delivering digital products and services (web/app/platform), partnering with product, design, research, engineering, and operations stakeholders
Confident, credible presence with senior stakeholders
strong relationship-building skills grounded in substance, follow-through, and sound judgment
Highly organized and detail-oriented
able to manage multiple priorities in a fast-paced environment with shifting constraints
Clear, persuasive communicator (written and verbal) who can align diverse groups and drive decisions
Proactive, solutions-oriented mindset with a commitment to quality and continuous improvement