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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Account Director

Vietnam, Cam Ranh Employment contract · Job Posted June 10, 2026
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Job Description

JW Marriott Cam Ranh Bay Resort & Spa is looking for an Account Director to help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Job Responsibility

  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Determine and give complimentaries to guests as gifts for their patronage.
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing.
  • Assist management in training and motivating employees
  • serve as a role model.
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets.
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests' service needs
  • thank guests with genuine appreciation.
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Requirements

  • High school diploma or G.E.D. equivalent.
  • At least 2 years of related work experience.
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