Account Director

The Account Director is the senior client partner responsible for driving commercial growth and deepening strategic relationships. This role is deeply client-facing, with a strong emphasis on client retention, relationship stability, and ensuring Digital Voices remains an indispensable global partner year after year. Alongside retention, the Account Director drives commercial growth by identifying opportunities, shaping new workstreams, and guiding clients toward solutions that deliver measurable business impact. Acting as both strategic advisor and commercial leader, the Account Director ensures Digital Voices consistently meets, and exceeds, client expectations across global markets. The Account Director champions the client’s business within the Digital Voices and Digital Voices value within the client organisation. They provide strategic direction, unlock opportunities across markets, and lead teams to deliver consistently excellent campaign execution through the matrix.