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As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.
Job Responsibility:
Demonstrate a thorough understanding of the WPP Production business model, services and technology
Ensure clients understand agreed workflows and manage them through the process
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/ or the client
Build strong day to day relationships with all clients and agency stakeholders
Strive to better client and stakeholder relations
Identify training opportunities for clients to ensure their adherence to processes & improve workflow
Act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed
Prepare accurate cost estimates and ensure all estimates are approved by respective stakeholders
Requirements:
Demonstrate a thorough understanding of the WPP Production business model, services and technology
Ensure clients understand agreed workflows and manage them through the process
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/ or the client
Build strong day to day relationships with all clients and agency stakeholders
Strive to better client and stakeholder relations
Identify training opportunities for clients to ensure their adherence to processes & improve workflow
Act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed
Prepare accurate cost estimates and ensure all estimates are approved by respective stakeholders