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The Account Director is a leadership position within the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Positioned as a mentor and manager for team members in the department and agency, the Account Director is responsible for generating and expanding our client accounts and relationships. This position requires a comprehensive understanding of our clients’ business needs and a competitive landscape. They provide end-to-end project management on high profile large scale complex programs, offering creative and strategic solutions to deliver on program KPIs. This position is accountable for financial and operational performance, managing program budgets, and resource utilization. The Account Director ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client objectives and initiatives. In this role, the Account Director will oversee a large-scale, multi-city experiential event series, with responsibility for leading internal production, account, and creative teams. This individual will serve as the key liaison to internal leadership teams while in close communication with the client, ensuring consistency, quality, and strategic growth across markets. The role demands a deep passion for culture and culinary-driven experiences, combined with the operational expertise to execute complex, large-scale events.
Job Responsibility:
Demonstrate thought leadership with insightful analysis of client objectives and develop innovative solutions
Collaborate with creative strategy to conduct research and develop insights for brand and audience analysis
Drive and/or supervise client activations to ensure proper planning, development and execution
Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned
Critically evaluate and offer solutions to optimize client budgets and internal resource management
Provide ongoing monitoring and guidance of expenses and actual costs for approved program budgets
Provide ongoing monitoring and guidance of creative deliverables
Manage multiple projects simultaneously and/or supervise other account personnel
Provide mentorship and candid real time feedback to direct reports, cross functional team members
Actively listen and empower others to lead conversations, motivate others and share confidence
Recognize the audience needs with varying tones and approach
Ability to self-navigate through conflict resolution
In collaboration with Leadership and Executive team, guide teams through conflict resolution
Drive new business development, including identifying new opportunities with new and existing clients
Lead RFPs process with cross functional team
Continually strive to identify new opportunities to enhance the agency’s services and lines of business
Remain current in industry trends, competitive landscapes, creative technology innovations
Lead the planning, execution, and scaling of a multi-city experiential event series
Oversee culinary and cultural partner integration
Act as the primary point of contact for partners, vendors, and talent
Coordinate development, implementation, and execution of large-scale event logistics
Partner closely with executive leadership on strategic growth, expansion, and positioning of the event series
Develop pre- and post-event materials including activation plans, wrap reports, and executive summaries
Oversee budget management across multiple events
Requirements:
Minimum 6 years of experience in marketing, promotions, and events within a marketing agency, preferably experiential marketing
Must have significant client service with on-site and/or virtual event experience
Digital, interactive, and/or online branding and program experience
BA/BS in marketing, business administration, communications, or related field
Experience leading culinary, cultural, or lifestyle-focused experiential programs across multiple markets
Proven ability to serve as day-to-day client lead
Demonstrated experience with sponsor/partner integration into event programs
Background in managing large cross-functional teams across multiple projects and geographies
Must have experience managing financials and forecasts
Outstanding organizational leadership skills
Experience representing a brand or client at high-profile hospitality, cultural, or culinary events
Comfortable working in fast-paced, high-profile environments
Ability to lift up to 25 pounds and stay on your feet for extended periods of time
Willingness to work a hybrid schedule (up to 4 days in office) and travel up to 50% of the time
Ability to travel extensively across U.S. and international markets
Nice to have:
Brand management experience a plus
MBA degree is a plus
Natural curiosity—the drive to always be learning and growing, professionally and personally
High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate)
Strong interest in food, culture, and lifestyle programming, with a discerning eye for quality experiences
What we offer:
medical/dental/vision insurance
employer paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
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