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Account Director

Canada, Montreal · Job Posted January 10, 2026
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Job Description

Our Account Directors are central to delivering value to our major beauty brand clients. They excel at understanding complex challenges, contributing to strategic integrated marketing roadmaps, and collaborating on innovative solutions that support brand growth. Leveraging our agency's comprehensive capabilities and global network, they identify opportunities for new work streams and integrated solutions. Embracing a robust growth mindset, they exemplify exceptional adaptability, skillfully navigating the dynamic and rapidly evolving landscape of modern content production to foster continuous innovation and optimization. As trusted advisors and partners to senior clients and their Integrated Agency Team (IAT) counterparts, they are viewed as an extension of the client's core team. This role requires the Account Director to be embedded within the client's office for a minimum of three days per week, fostering deep collaboration and immediate response. This role demands a profound understanding of the beauty industry, integrated marketing, and high-volume production services, thriving in a flexible, fast-paced, and collaborative environment. They champion groundbreaking creative work, ensure flawless delivery across production, adaptation, digital, and print, and manage the successful execution and profitability of their accounts. Serving as intrinsic sources of truth for our content factory across our offices and hubs, they ensure consistency and clarity in all internal teams and ways of working. They are collaborative leaders, promoting teamwork and collaboration within their internal teams and across agency partners.

Job Responsibility

  • Contributes to agency revenue growth by identifying profitable opportunities with major beauty brand clients
  • Formulates robust plans to manage and grow opportunities
  • Supports the development and maintenance of a dynamic client business development plan
  • Partners closely with the Director of Operations to manage all financial aspects of assigned high-volume accounts
  • Monitors and communicates a clear Point of View (POV) on current marketing, beauty industry trends, AI and emerging technologies, and competitive landscape issues
  • Supports new business activities, contributing to pitches and proposals for major beauty brands
  • Participates actively in industry functions
  • Responsible for overall client engagement and the health of key relationships
  • Serves as a trusted advisor to the client on Hogarth's global capabilities
  • Provides strategic guidance and counsel to clients
  • Partners seamlessly with clients, creative agencies, and other agency partners
  • Sets and manages expectations proactively and expertly troubleshoots issues
  • Interfaces regularly with all client levels to understand dynamics
  • Ensures a thorough understanding of contractual obligations, commercial arrangements, and Service Level Agreements (SLAs)
  • Provides regular insights and strategic updates to clients
  • Demonstrates exceptional collaboration skills with internal teams and agency partners
  • Cultivates a strong partnership with the Operations Lead, Finance, Hogarth Production leads, and Subject Matter Experts (SMEs)
  • Effectively navigates and resolves situations when there are conflicting priorities
  • Informs and partners with Operations to help ensure optimized teams, efficient workflow, timely delivery, and strong financial health
  • Works closely with the beauty brand client, creative agencies, and all agency partners to ensure a crystal-clear understanding of the integrated brief
  • Contributes to and presents account and brand-level updates to Senior Management
  • Mentors junior team members
  • Understands complex client challenges for global production and integrated marketing
  • Contributes positively to the Hogarth Worldwide NY office agency culture

Requirements

  • 7+ years of progressive experience in the Client Services industry
  • At least 4 years working specifically within an integrated agency environment
  • Proven track record of successfully managing high-volume accounts and complex integrated campaigns
  • Demonstrated experience working with a major beauty brand or similar premium consumer-facing brand
  • Fast-paced retail experience is highly desirable
  • Thorough understanding of the client’s business within the beauty sector, current market trends, and the competitive landscape
  • A robust growth mindset and exceptional adaptability
  • Possess a keen interest in or demonstrated experience with AI and emerging technologies
  • Must be able to interact with Senior/Executive Management of the agency, the client, and all agency partners with confidence and professionalism
  • Expert client relationship skills
  • Fluent in integrated production and marketing strategies
  • An unwavering appreciation for how great work gets done across all channels
  • Exceptional communication skills, both oral and written
  • Fluent in French (speaking & writing) is essential
  • Strong decision-making and problem-solving abilities
  • Proven ability to lead and collaborate effectively with dynamic internal teams and external partners
  • Strong negotiation skills in a multi-stakeholder environment
  • Must be commercially astute and thrive in a fast-paced, fluid environment managing high-volume deliverables
  • Authentically passionate about great work, your team, our integrated partners, and our business
  • Ability and willingness to be embedded within the client's office for a minimum of three (3) days per week

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