Account Director Job at Nomensa (Bristol)

Job Description

As Account Director, you will play a key role in delivering exceptional client experiences across a defined portfolio of accounts. You will be responsible for revenue growth, commercial performance and the day-to-day running of your accounts, working closely with delivery, strategy and client services teams to ensure we meet client needs while achieving our commercial objectives. This is a hands-on, operational role. You will be embedded in your accounts, working directly with clients, shaping programmes of work, driving opportunities and ensuring high-quality delivery. You will also support and mentor more junior members of the account team, helping them develop their capability and confidence.

Job Responsibility

Own a defined portfolio of accounts, ensuring strong relationships, high satisfaction and clear growth plans for each client
Be actively involved in day-to-day account activity, contributing to delivery, shaping briefs and ensuring we consistently meet client expectations
Work with the strategy team to develop account plans, strengthen proposals and support clients with forward-looking thinking
Identify and develop opportunities for growth through proactive conversations, insight and the development of long-term client programmes
Support the preparation and delivery of pitches, proposals and roadmap conversations that demonstrate GAIN Experience’s value
Achieve and exceed revenue, margin and forecasting targets across your account portfolio
Maintain an accurate view of commercial performance, including revenue recognition, billing schedules, contract status and forecasting
Work closely with finance and operations to ensure accurate financial reporting and adherence to internal controls
Drive year-on-year growth in both revenue and depth of services across your accounts
Actively manage your pipeline, using CRM effectively to track opportunities, actions and conversions
Stay close to ongoing projects, ensuring delivery teams have clarity on client context, priorities and expectations
Collaborate with project managers, designers, researchers, strategists and developers to support smooth, high-quality delivery
Working with the business to plan for upcoming projects, so that you understand capacity and identify potential risks or opportunities and the business has view of resourcing needs
Contribute to continuous improvement by identifying ways we can refine processes, strengthen delivery and enhance client outcomes
Maintain high standards across all client outputs, ensuring work leaving the agency reflects GAIN’s quality and ambition
Mentor and support Senior Account Managers, Account Managers and Account Executives, helping them develop their commercial and client management capability
Lead by example in prioritisation, communication and accountability, fostering a collaborative, supportive and high-performing environment
Work closely with strategy, delivery and business development teams to ensure alignment on opportunities, delivery and growth priorities
Contribute to the wider culture of GAIN Experience by role-modelling curiosity, a strong work ethic and a commitment to high-quality client service

Requirements

Significant experience managing and growing client accounts within a digital, experience design or consulting environment
Strong commercial acumen with a track record of meeting stretch revenue and profitability targets
Hands-on delivery experience, with the ability to stay close to accounts, contribute meaningfully to work, and guide internal teams
Excellent communication skills, with the ability to build trusted senior relationships and influence decisions
Strong organisational and time-management skills, able to balance multiple accounts and priorities effectively
Collaborative mindset with the ability to work seamlessly across strategy, delivery and operations
Ability to coach others, share knowledge and support the development of high-performing client service teams

What we offer

Private Medical Insurance
BUPA Life Assurance
Income protection
Employee Assistance Programme
Cycle to Work salary sacrifice scheme
Tech & Wearables salary sacrifice scheme
Octopus EV Scheme
Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing

Nomensa - All Job Offers

Select Country

Account Director

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?