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Account Director

Vypr

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Location:
United Kingdom , Manchester

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Category:

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

We’re looking for an Account Director (Strategic Customers) to join our world-class Customer Growth team. Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. The Customer Growth team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion).

Job Responsibility:

  • Own the customer relationship overall
  • Understand the customers’ business objectives and translate them into the right contract that meets the customer’s needs and delivers value to Vypr
  • Lead and run customer Quarterly Business Reviews with the customer to demonstrate success and leverage commercial opportunities
  • Ensure the customer contract is fully delivered
  • Work closely with the Customer Success Manager to deliver value to both the customer and Vypr
  • Prepare, create and negotiate the commercial renewal agreement to ensure an increasing TCV
  • Create Account plans for specific accounts
  • P&L responsibility for your book of business
  • Convert revenue opportunities identified by the Customer Success Manager
  • Create new revenue growth opportunities yourself by networking within the customer’s business
  • Support accurate forecasting and pipeline visibility for renewals and expansion opportunities
  • Network and engage customers in strategic commercial conversations
  • Identify opportunities to align customer business priorities with Vypr’s commercial offerings
  • Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains Front of Mind
  • Update internal systems & CRM daily to ensure data-driven decisions

Requirements:

  • Proven experience of growing commercial contracts in Enterprise customers
  • Experience of working as an Account Manager in B2B SaaS
  • Understanding customer objectives and translating how Vypr can be used to achieve them
  • Expert in managing large, complex customer portfolios
  • Creating and closing commercial opportunities
  • Building and leveraging networks
  • Delivering against targets
  • Highly numerate with good commercial acumen
  • Problem solving
  • Confident, enthusiastic and hardworking
  • Great Excel skills to enable data manipulation and visualisation
  • Effectively using a CRM system to manage customer interactions and feedback
  • Excellent presenter
  • Self-starter
What we offer:
  • Hybrid working
  • Company paid medical cashplan
  • Enhanced annual leave
  • Work from anywhere up to 4 weeks a year
  • Access to a global benefits and reward platform
  • Access to well-being support, including an Employee Assistance Programmes
  • Life Assurance
  • Day off on your birthday
  • Volunteering day
  • Enhanced parental leave

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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