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Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team! We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script. We are looking for an experienced industry professional eager to grow and develop your career with Pier One Sydney Harbour and the endless opportunities for motivated and skilled individuals await within Marriott International. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier, along with ten wonderful event spaces, where you can truly embrace the vision and capture the hearts and dreams of future wedded couples. Pier One Sydney Harbour is not just a workplace; it's a place where you can showcase your talents and make a real impact on our guests' experience. We work every day to elevate our associate’s experience. As Account Director – Weddings and Social Events, you’ll take the lead by driving the business forward, identifying ways to grow and develop the wedding and social events business, and be responsible for delivering the event, from enquiry to execution seamlessly. Your focus will be on building lasting, value-driven relationships with customers, creating tailored solutions that meet their needs, capture their hearts and deliver the dream, ensuring that we exceed their expectations and leave lasting memories. You will work closely with various teams, taking ownership of day-to-day sales operations and strategic initiatives, all while achieving sales goals and driving long-term success.
Job Responsibility:
Commercial delivery of wedding and social event revenue
Hand over weddings to Event team for delivery
Own the Pier One relationship with wedding suppliers, stylists, florists and furniture suppliers
Attend Wedding trade shows and strategise your own events to increase conversion
Build lasting and memorable relationships that generate sales opportunities
Work collaboratively with other sales channels to deliver revenue
Provide end-to-end client wedding and social event sales, from initial inquiry, to presenting a proposal, site inspection, contract, invoicing, reporting, through to event orders, and supporting team execution of the event on the day
Execute and support the operational aspects of business booked (e.g, generation proposal, writing contract, customer correspondence)
Use knowledge of Market Trends and Target Customer Information to maximize revenue
Identify new business to achieve personal and location revenue goals
Close the best opportunities for the location on market conditions and location needs
Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Provide excellent customer service consistent with the service basics of the company and sets a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Requirements:
2-year degree from an accredited university in Business Administration, Marketing, hotel and restaurant management, or related
3 years of experience in the sales and marketing or related area
Demonstrated skills in adaptability, communication, problem solving and decision making and driven for results
You’ll think outside the box and have an open-minded personality
What we offer:
Free delicious duty meals including one barista coffee a day
Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House
Numerous activations and events to connect with your colleagues
Free In-house laundry for all your work clothes
Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International
Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program