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At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for Account Director to join our team at TikTok in London. Salary: £70,000 per annum. Working Pattern: 40 hours per week (Monday - Friday). Location: London. Role Overview: The Account Director will have overall responsibility for a high-profile TikTok contract across three London locations. This is a strategic leadership role focused on client relationships, commercial performance, innovation, people leadership, and contract growth. The contract operates through a Central Production Unit (CPU) delivery model, with food produced centrally and delivered to site. As such, the Account Director will be responsible for ensuring the successful delivery, quality, presentation and consistency of food and hospitality services across all locations, while driving operational excellence and client satisfaction. The role sits above the site General Managers, who oversee the day-to-day operations. The Account Director will focus on the wider account strategy, ensuring the contract continues to evolve and deliver an exceptional workplace hospitality and catering experience.
Job Responsibility
Lead and develop a team of three General Managers
Lead the successful delivery and execution of a Central Production Unit (CPU) food model across multiple sites
Build and maintain senior client relationships across TikTok
Drive innovation and continuously improve the catering and hospitality offer
Manage the commercial performance and profitability of the account
Identify opportunities for contract growth and business development
Ensure services remain aligned with TikTok's fast-paced and evolving workplace culture
Work closely with culinary, operational, and support teams to deliver best-in-class service
Lead strategic planning and implementation of new initiatives across the contract
Monitor performance against KPIs and client expectations
Requirements
Previous experience managing large multi-site catering or workplace hospitality contracts
Strong commercial and financial management skills
Proven ability to build relationships with senior stakeholders and clients
Experience leading senior management teams
Innovative and forward-thinking approach
Comfortable operating within a fast-moving, dynamic environment
Strong focus on people development, engagement, and retention
What we offer
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers