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Account Director, Retail/ Multi-unit Services

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Amsive

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Location:
United States , New York ▼

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Category:
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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We’re looking for a Retail Account Director with deep experience supporting brick-and-mortar brands, driving in-store traffic, and connecting digital marketing efforts to retail sales outcomes. You understand how stores operate. You know what merchandising and local activation tactics move inventory. And you are skilled at translating retail performance data into ongoing marketing improvements. This person brings a passion for integrated online and offline marketing, a solutions-oriented mindset, and strong leadership capabilities. The ideal candidate is proactive with day-to-day client communications, can anticipate business needs, and is confident managing multiple complex initiatives at once. This role will lead within Client Services and collaborate closely with internal partners across Creative, Digital Media, Direct Mail, Email, SEO, Data, and Analytics to ensure strong campaign performance and partnership success.

Job Responsibility:

  • Builds empathetic personal relationships with clients and engages in understanding client marketing and business challenges, creating sound marketing program solutions to solve those challenges
  • Leads and directs cross-functional teams in building, development, and delivery of omnichannel marketing programs to achieve client objectives and partnership satisfaction
  • Leads omnichannel programs specifically designed to drive in-store traffic, grow same-store sales, support retail expansions, and connect digital marketing efforts to physical retail performance
  • Applies strong understanding of retail merchandising calendars, store traffic drivers, and local activation strategies to guide campaign planning and execution
  • Leverages strong data-driven experience to interpret data and analytics. Helps craft the narrative that illustrates the impact of our programs on the client’s business
  • Lead role for client-facing interaction with agency day-to-day. Owner of overall client satisfaction and proactivity to drive marketing goals
  • Becomes proficient in company-designated tools for project and account management
  • Creates and proactively manages internal timelines for projects and programs through proactive communication
  • Logs all resource hours into Amsive’s designated project management tool daily
  • Schedules, organizes and facilitates client campaign initiatives across all agency channels. Holds regular internal meetings to ensure clarity and productivity
  • Communicates with clients on a regular basis including weekly or monthly calls to review campaign performance, recommending omni-channel strategies and campaign optimizations to continuously improve results
  • Oversees implementation, delivery and execution of program promise. Manages client expectations by providing timing and budget implications of scope change requests
  • Facilitates and manages the invoicing process
  • Maintains and improves account profitability through effective scope management
  • Develops cross-channel insights and recommendations to solve larger business problems and improve key performance metrics. Organizes logistics, narrative, and key insights for quarterly and annual business reviews
  • Strong understanding of data and data insights to allow for testing strategies in audience identification, channel selection, and creative messaging
  • Core responsibility to collaborate and oversee agency standards on key marketing deliverables for mid- to large-size accounts including PowerPoints, POVs, and performance reporting dashboards to optimize, retain, or upsell business
  • Be curious, with a thirst for learning more about data-centric marketing and the evolving omnichannel landscape
  • Partners closely with internal teams on store-level reporting and performance readouts that translate into actionable test-and-learn plans

Requirements:

  • 8+ years managing omnichannel marketing programs for retail brands, including brick-and-mortar store performance accountability
  • Proven track record developing retail marketing strategies that drive in-store traffic and purchase behavior
  • 4+ years of experience in agency environment preferred
  • Demonstrated excellence in building and maintaining profitable client relationships
  • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, direct mail or creative services)
  • Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact
  • Experience managing, training, and developing a growing group of direct reports
  • effectively delegating tasks and responsibilities to increase team capacity
  • Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
  • Ability to influence others, both with the client and within the internal Amsive organization
  • Strong grasp and demonstrated application of marketing and communication principles
  • Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
  • experience using Asana preferred
  • Strong understanding of applying data and insights for use in audience, channel and creative testing strategies
  • Advanced knowledge in the use of data, modeling and analytics
  • Strong proficiency in Microsoft Office Suite, especially PowerPoint and Excel
  • Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space
  • Comfortable working with store-level insights and dynamic field environments where local performance varies and rapid response is needed

Nice to have:

  • 4+ years of experience in agency environment preferred
  • experience using Asana preferred

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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