Account Director Northern Europe Jobs

Sqills

Location:
Netherlands, Amersfoort ▼
Enschede

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Sqills is looking for an experienced Account Director in the European passenger rail market and intercity bus market, to help its global growth ambitions. As an experienced Account Director, you will look after up to five key accounts. You will be a trusted strategic partner who helps each customer grow. You make sure S3 Passenger supports your customer’s top priorities. Manage the work at strategic, tactical and operational levels to deliver clear results. You will report to the Chief Commercial and Delivery Officer and will manage the full customer lifecycle. This means everything from onboarding to strategic growth initiatives and contract renewals. You will work in close collaboration with our multi-disciplinary Customer Centric Teams (CCTs) that consist of Business Consultants, Project Managers, Service Delivery Managers and Business Application Specialists. You will also work with Product Management to deliver product features. The ideal candidate brings a proven track record of strategic engagement with customers and the ability to solve complex client priorities and challenges using a SaaS product. This requires a robust understanding of the rail and transport sector, e-commerce, and IT and technology.

Job Responsibility:

Customer-centric leadership: Serve as a champion for customer-focused strategies at Sqills, ensuring customer priorities drive key decisions and actions at both strategic and operational levels
Customer relationship management: Build and maintain insightful, meaningful relationships with customer stakeholders, ensuring high levels of customer satisfaction and retention
Revenue growth: Grow revenue through upsell and cross-sell with existing and new S3 Passenger modules
Strategic account planning: Develop and maintain strategic account plans, identifying growth opportunities at operational, tactical, and strategic levels
Stakeholder alignment: Collaborate with internal teams to ensure exceptional customer service and delivery
Governance and value delivery: Oversee governance and value delivery for up to five customers, ensuring alignment at all levels (operational, tactical, strategic) and acting as the escalation point when necessary
Strategic leadership: Lead steering committees and strategic meetings to align customer goals with Sqills' offerings, fostering long-term partnerships. Ensure strong governance and value delivery at all levels (operational, tactical, and strategic). Empower others, stay involved and up to date and act as a point of escalation for Sqills

Requirements:

A Master’s degree in Business Administration or equivalent practical experience
At least eight years of experience as an Account Manager or similar role in IT/technology and/or transport industry
Proven track record of building and expanding relationships at senior leadership levels
Experienced in mobilising and aligning internal stakeholders to deliver exceptional customer service
Advanced knowledge of account management tools and processes (strategic account plans, steering committees, risk mitigation)
You are able to interpret difficult problems and facilitate clients towards sustainable solutions
Solution selling experience in SaaS/Product environments
Fluent in English
Willing to work from either our office in Amersfoort or Enschede

Nice to have:

Technical pre-sales or project management experience
Market knowledge in rail, bus, and/or air transport, especially in commerce, reservations, or distribution domains
Strong business acumen and product mindset
Professional working proficiency in French and/or Spanish is a plus
Experience in leading teams

What we offer:

Join an enthusiastic, diverse, and agile team of more than 240 colleagues worldwide
Enjoy a flat structure environment with high responsibility and the ability to make an impact
Work in an open, challenging environment with ambitious professionals from different backgrounds
Take advantage of exciting travel and growth opportunities within Sqills and the larger Siemens Mobility organisation
Participate in inspiring company outings with colleagues from North America, Europe, and beyond

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Director Northern Europe