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Account Director - MICE & Leisure

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Arab Emirates , Abu Dhabi

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

Job Responsibility:

  • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
  • Partners with group/catering counterpart to effectively manage the business opportunity
  • Responds to incoming group/catering opportunities for the property that are outside parameters of the
  • Handles all opportunities if property does not participate in an EBC
  • Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals
  • Focuses efforts on group/catering accounts with significant potential sales revenue
  • Develops effective group/catering sales plans and actions
  • Designs, develops and sells creative catered events
  • Maximizes revenue by upselling packages and creative food and beverage
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for each property based on market conditions and individual property needs
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Handles complex business with significant revenue potential as well as significant customer expectations
  • Builds and strengthens relationships with existing and new customers to enable future bookings
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities
  • Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
  • Provides excellent customer service in order to grow share of the account
  • Executes brand’s Customer Service Standards and property’s Brand Standards
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand
  • Gains understanding of the property’s primary target customer and service expectations
  • serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
  • Manages and develops relationships with key internal and external stakeholders
  • Uses sales resources and administrative/support staff
  • Utilizes intranet for resources and information
  • Conducts site inspections
  • Creates contracts as required
  • Executes and supports the operational aspects of business booked

Requirements:

  • Bring 5–7 years of hotel sales experience, including at least 3 years in the leisure segment
  • Possess strong experience managing wholesale, OTA, and travel trade partners
  • Have experience in a luxury or 5‑star hotel environment
  • Marriott experience is a plus
  • Demonstrate strong knowledge of UAE/GCC leisure market trends and competitive landscape
  • Show proven ability to meet and exceed revenue and production targets
  • Be proficient in Opera, Salesforce, and other hospitality sales tools
  • Display excellent negotiation, communication, and presentation skills
  • Present a polished, professional demeanor with strong relationship‑building capability
  • Be self‑motivated, commercially minded, organized, and able to perform under pressure

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
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