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Account Director - Leisure - The St. Regis Venice

Italy, Venice Employment contract 35000.00 - 45000.00 EUR / Year · Job Posted June 28, 2026
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Job Description

Manages and/or provides dedicated account management support to a targeted portfolio of national accounts. Builds and maintains business relationships with key buyers by applying the principles of strategic account management to achieve account market share goals across all Marriott lodging brands in the market. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving national account sales for all properties. Leverages Marriott's products and services as a team member within their assigned account portfolio. Responsible for increasing Marriott's preference, loyalty and profitable share within assigned national accounts and contribute to overall National Sales Team success through the direct sales efforts of revenue generation and value creation. Executes the overall account strategy for assigned national accounts to generate and maximize business.

Job Responsibility

  • Manages and/or provides dedicated account management support to a targeted portfolio of national accounts
  • Builds and maintains business relationships with key buyers
  • Develops and implements the overall account strategy for assigned accounts
  • Execute sales strategy to achieve account goals
  • Retains, expands and grows account revenue of assigned accounts
  • Penetrates assigned accounts for group and transient business
  • Identifies and aggressively solicits new accounts
  • Accurately qualifies potential accounts
  • Articulates the financial benefits of a proposal
  • Collects & analyzes key information about the customer's business
  • Counsels internal stakeholders on optimal negotiating stance
  • Demonstrates benefits of total account management and team-based sales
  • Demonstrates working knowledge of legal issues within industry
  • Develops opportunity sales plan with actionable steps to attain revenue goals
  • Identifies key purchase points and decision-makers
  • Maintains account information in Opera Sales and Catering
  • Qualifies each business opportunity and recommend company products
  • Suggests positive alternatives whenever necessary
  • Leverages appropriate sales and property Leadership
  • Establishes and maintains accurate and up-to-date customer, account and opportunity data
  • Represents all brands of Marriott Lodging
  • Manages proactive account, segment or regional sales
  • Supports 'in-market' needs of properties
  • Supports data gathering, reporting & tracking functions
  • Understands traditional industry processes
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service
  • Serves the customer by understanding their needs
  • Identifies key purchase points and decision-makers
  • Relates customer needs to product capabilities
  • Routinely quantifies the business impact
  • Works with Revenue Management to support account strategy
  • Builds and strengthens accounts with existing and new customers
  • Pursues initiatives to capitalize on strengths and market opportunities
  • Anticipates and quickly seizes opportunities to build customer satisfaction
  • Delivers on commitments to customers
  • Delivers value-added products and services
  • Focuses on two-way communication
  • Serves as the account's 'local service guarantee'
  • Understands the overall market dynamics
  • Acts as the customer's advocate
  • Effectively resolves guest issues
  • Positions self as 'Subject Matter Expert'
  • Uses knowledge of Marriott's operations
  • Monitors that account sales strategies are communicated
  • Facilitates educational opportunities
  • Identifies and cultivate relationships with key colleagues
  • Participates with account team in market pull-through activity
  • Supports 'in-market' needs of properties
  • Performs other duties as assigned to meet business needs

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 2 years experience in the sales and marketing or related professional area

Nice to have

  • Total Account Management experience
  • Hospitality sales experience
  • English language, written and spoken
  • Local language, written and spoken

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