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Baxter Storey Logo Baxter Storey · Hospitality and Tourism

Account Director - Hospitality, Catering

United Kingdom, London Employment contract 90000.00 GBP / Year · Job Posted February 14, 2026
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Job Description

As the Account Director - Hospitality, Catering, you’ll oversee our entire catering operation and reception services ensuring world-class standards, operational efficiency, financial delivery and exceeding customer expectations. You’ll lead a passionate and talented support team and have the autonomy to shape and elevate the food and customer experience for one of the most recognisable companies within their field of expertise.

Job Responsibility

  • Strategic Leadership: Manage and inspire a team of 350 across 14 sites, fostering a culture of collaboration, innovation, and excellence
  • Project Management: Oversee multiple large-scale catering projects, ensuring seamless delivery across locations
  • Financial Oversight: Analyse financial data to create actionable strategies that drive profitability and efficiencies
  • Customer Focus: Use all feedback mechanisms to create and implement improvement campaigns that keep satisfaction scores elevated
  • Innovation Driver: Identify emerging food trends and craft innovative offerings that delight our customers
  • ESG Leadership: Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field
  • Health & Safety Champion: Promote and maintain a culture where safety and compliance are inherent and institutionalised
  • Diversity & Inclusion Advocate: Establish an environment that is diverse, equitable, and inclusive, celebrating and respecting the unique qualities of all individuals
  • Training & Talent Development: Ensure workplace training and learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs

Requirements

  • Proven experience managing large-scale, multi-site operations with turnover in excess of £10m in the catering or hospitality industry
  • Analytical mindset, with the ability to interpret complex financial data and customer insights to shape winning strategies
  • A track record of driving innovation in food services and embracing new trends
  • Strong presentation skills and the charisma to influence stakeholders at all levels
  • A leader who champions health & safety, diversity, and inclusion
  • ESG expertise, with a history of implementing sustainable and impactful strategies
  • Natural people developer with a focus for training, motivating, and building high-performing teams
  • A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth
  • Previous experience working with a facilities management company is essential

What we offer

  • 33 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app
  • high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
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