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Account Director, GSO Singapore

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Singapore , Singapore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Account Director, Global Sales Organization (GSO) Singapore provides dedicated support to a targeted portfolio of high value GSO accounts. The primary focus of this position is to drive results – optimizing Marriott’s share of an account, business segment or region in order to achieve goals. Effectively present and sell all Marriott Lodging products that meet customer needs. Can work as a member of an account team on complex GSO accounts; assists in developing or develops and maintains goals and key strategies which lead to profitable revenue generation within the account, business segment or region. In the role of Account Director, GSO Singapore, this position has direct accountability for select transactional sales activities within their assigned areas.

Job Responsibility:

  • Drive results – optimizing Marriott’s share of an account, business segment or region in order to achieve goals
  • Effectively present and sell all Marriott Lodging products that meet customer needs
  • Work as a member of an account team on complex GSO accounts
  • Assist in developing or develops and maintains goals and key strategies which lead to profitable revenue generation within the account, business segment or region
  • Responsible for high value account deployed accounts, segment or regional sales
  • Accurate qualification of potential accounts
  • re-qualification of existing accounts
  • Qualifies each business opportunity and recommends Marriott products that match both the customer needs as well as the hotel’s business needs
  • Identifies key purchase points and decision-makers that influence the “buy” decision
  • Develops opportunity sales plan with actionable steps to attain revenue goals
  • Demonstrates working knowledge of legal issues within industry
  • Understands traditional industry processes (pricing, RFPs, proposals, etc)
  • Collects & analyzes key information about the customer’s business and/or operation
  • Articulates the financial benefits of a proposal as it pertains to the customer’s business objectives
  • Works with account team leaders to coordinate and implement the strategic direction of the account that maximize team-based selling opportunities and lead to revenue maximization and customer satisfaction
  • Maintains account information in SFA, CRM tool to ensure accurate and up-to-date account reporting
  • Supports data gathering, reporting & tracking functions
  • Demonstrates benefits of total account management and team-based sales
  • Supports ‘in-market’ needs of properties in a given regional area
  • Represents all brands of Marriott Lodging
  • Anticipates and quickly seizes opportunities not obvious to others to build customer satisfaction
  • Delivers on commitments to customers
  • Delivers value-added products and services to create long term customer loyalty
  • Focuses on two-way communication to ensure win-win relationship is maintained
  • Positions self as “Subject Matter Expert” in terms of customer or account activity, business segment activity or market/region activity
  • Pursues initiatives to capitalize on strengths and market opportunities, and to counter competitive threats
  • Uses knowledge of Marriott’s operations, its markets and competitors to promote dialogue and enrich customer interactions
  • Ensures that account sales strategies are communicated, implemented and updated as market conditions fluctuate
  • Facilitates educational opportunities that enhance credibility and integration between GSO and internal stakeholders
  • Identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization
  • Participates in professional and industry-related organizations (e.g., SAMA, ACTE, GBTA, PCMA, MPI, ASMA, etc)
  • Participates with account team in market pull-through activity
  • Supports ‘in-market’ needs of properties in a given regional area
  • Performs other duties as assigned to meet business needs

Requirements:

  • Minimum 3 years of sales and marketing experience required
  • Total Account Management experience preferred
  • Hospitality sales experience preferred
  • Demonstrates excellent selling skills and understanding of sales processes
  • Is astute in acting on issues that are most important based on appropriate timing, intensity, flexibility and priority for both Marriott and the customer
  • Understands and manages overall buying process to include identifying and overcoming objections and obstacles
  • Identifies specific action steps, accountabilities and timelines
  • Demonstrates working knowledge of current professional and industry trends, processes, legal issues, etc
  • Keeps up to date on available resources that can help to better serve customers’ needs and to improve organizational performance
  • Focuses on two-way communication to ensure win-win relationships are maintained
  • Knows the strengths and weaknesses of competitors, leverages strengths and counters competitive threats
  • Listens patiently and carefully to input
  • clarifies others’ points of view
  • listens well in a group setting
  • Expresses oneself clearly, concisely and effectively in one-on-one and group settings, both written and verbally
  • Experienced in delivering clear, evenly paced presentations
  • Deals with conflict situations in a constructive manner
  • Delivers on commitments to customers, supervisors and peers
  • Acts decisively to recover from mistakes knows how to develop/propose/initiate solutions and when to involve leader
  • Gains the confidence and trust of others through their own authenticity, ethical standards and follow-through on commitments
  • Acts independently to improve and increase skills and knowledge
  • Ability to use standard software applications such as MSOffice, etc
  • Works effectively within a team-based environment
  • Bachelor’s Degree or equivalent strongly preferred
  • English language written and spoken

Nice to have:

  • Hospitality sales experience
  • Total Account Management experience

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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