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The Account Director, GSO Shanghai manages and provides dedicated support to a targeted portfolio of complex Global Sales Organization (GSO) accounts. This role builds and strengthens strategic business relationships with key decision‑makers and influencers to achieve market share and revenue goals across all Marriott lodging brands. The primary focus is to drive increased preference and loyalty for Marriott, while enhancing the overall buying experience by emphasizing an “ease of doing business with Marriott.” As the Account Director, the position holds direct accountabilities for all transactional sales activities within assigned accounts, ensuring effective engagement, proactive opportunity management, and consistent delivery of value to both the client and Marriott.
Job Responsibility
Accurate qualification of potential accounts
re-qualification of existing accounts
Establishes and maintains complete and up-to-date information on each account
Interprets financial statements
Maintains account information in SFA, EMPOWER/Sales
Manages all resources within budgeted guidelines
Proactively develop goals and objectives to support the strategic account plan
Represents all brands of Marriott Lodging
Responsible for proactive account or segment sales
Supports data gathering, reporting & tracking functions
Identifies, develops, initiates and manages opportunities
Identifies key purchase points and decision-makers
Networks account teams to maximize coverage
Partners with HQ support for annual pricing process, requests for pricing (RFPs) and related maintenance activity
Relates customer needs to product capabilities
Routinely quantifies the business impact
Works with Revenue Management to support account strategy in-market
Anticipates and quickly seizes opportunities to build customer satisfaction
Brings cross-functional and cross-business knowledge to bear in developing business solutions
Delivers value-added products and services to create long-term customer loyalty
Establishes and maintains relationships with key buying influences
Positions self as "Subject Matter Expert"
Pursuing initiatives to capitalize on strengths and market opportunities
Conducts information-oriented sessions
Counsel internal stakeholders on optimal negotiating stance
Delivers on commitments to customers
Focuses on two-way communication to ensure win-win relationships
Proactively seeks feedback from customers
Uses knowledge of Marriott’s operations, its markets and competitors
Assists people from diverse cultures and backgrounds
Demonstrates benefits of total account management and team-based sales
Ensure that account sales strategies are communicated, implemented and updated
Facilitates educational opportunities
Identifies and cultivates relationships with key colleagues and stakeholders
Participate in professional and industry organizations
Participates with account team in market pull-through activity
Provides opportunities for communicating account needs
Supports ‘in-market’ needs of properties
Utilizes account team for Best Practice sharing and problem solving
Perform other duties as assigned
Requirements
Strong preference for candidate with international chain hotel experience
10+ years sales and marketing experience required
Total Account Management experience preferred
Hospitality sales experience preferred
Strong preference for candidate who speaks English and Mandarin