Account Director, Global Sales, Luxury

The Global Luxury Account Director is a luxury specialist responsible for providing account management and business development for the Ritz-Carlton Reserve brand’s most profitable luxury travel agencies in the given geographical area, US and Canada. This role will also be responsible for managing all market activations with the intent to increase brand preference, loyalty, and profitable share from these accounts. In this market, this role will also be responsible for generating new and cultivating existing relationships with a given number of pre-assigned, goaled accounts across segments. The role will employ a proactive sales 'hunter' mentality with a focus on uncovering new UHNW leisure and small group business. The Account Director will prioritize driving awareness for the brand and offerings with the UHNW client base and deepening customer relationships and loyalty through new, innovative strategies, as well as proven account management strategies. The Account Director will develop strong relationships with the property and brand teams for maximum effectiveness. By applying the principles of strategic account management, this position ensures pull-through of overall business strategies to build long-term relationships between and the Reserve brand and the identified partners. The position will focus on new business development of strategic accounts with potential to sell all Ritz-Carlton Reserve properties in the portfolio. Specific areas of responsibility include providing key input on the overall strategy for deployed accounts, implementing strategies to position Ritz-Carlton Reserve as the preferred luxury partner and defend and grow market share in the luxury segment, owning the return on investment (ROI) for their accounts and liaising with Ritz-Carlton Reserve properties and corporate teams around the world to ensure effective pull-through of luxury segment strategies to achieve results. The individual will have a direct reporting relationship to the Director of Global Sales for the Bulgari Hotels and Resorts brand and will work closely with the Luxury Group GSO team members in the continent.