Account Director France & Team Lead Paris Job at Sqills (Paris)

Job Description

Join Sqills to lead strategic accounts in the French passenger transport market while guiding and inspiring the Paris-based Customer Centric Team. In this role, you will drive customer partnerships, growth, and innovation, contributing directly to Sqills’ mission to transform passenger travel worldwide. At Sqills, we redefine the norm to empower the future of passenger travel. Through innovation, ownership, and true partnership, we deliver mission-critical software that powers public transport operations and helps operators grow, adapt, and succeed.

Job Responsibility

Lead, coach, and develop the Paris Team to drive performance, engagement, and professional growth
Own strategic customer accounts in France and build long-term partnerships with key stakeholders
Create and execute account plans to identify growth opportunities and drive upsell and cross-sell of S3 Passenger solutions
Guide customers in achieving their business and digital objectives using our SaaS platform
Ensure structured governance and deliver value at strategic, tactical, and operational levels across your customer portfolio
Foster customer satisfaction and retention by building meaningful, long-term relationships and ensuring their goals are met
Act as the senior escalation point and represent Sqills in steering committees and executive meetings
Coach and support your team to foster performance, engagement, and professional development
Work closely with Product Management and other Customer Centric Teams to align customer needs with product development and consulting services
Mobilize internal teams to deliver high-quality service and consistent customer experiences

Requirements

A Master’s degree in Business Administration or equivalent practical experience
At least eight years of experience as an Account Director or similar role in IT/technology and/or transport industry
Proven track record of building and expanding relationships at senior leadership levels
Experienced in mobilising and aligning internal stakeholders to deliver exceptional customer service
Strong business acumen and product mindset
Advanced knowledge of account management tools and processes (strategic account plans, steering committees, risk mitigation)
Experience in leading a multi disciplinary team with different seniority levels and backgrounds
You are able to interpret difficult problems and facilitate customers towards sustainable solutions
Solution selling experience in SaaS/Product environments
Fluent in French and English

Nice to have

Professional proficiency in Spanish and/or Italian
Project management experience
Market knowledge in rail, bus, and/or air transport, especially in commerce, reservations, or distribution
Technical/IT background

What we offer

Join an enthusiastic, diverse, and agile team of 240+ colleagues worldwide
Enjoy a flat structure environment with high responsibility and the ability to make an impact
Work in an open, challenging environment with ambitious professionals from varied backgrounds
Take advantage of exciting travel and growth opportunities within Sqills and Siemens Mobility
Participate in inspiring company outings with colleagues from North America, Europe, and beyond

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Account Director France & Team Lead Paris

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