Account Director, Destination Sales

• Drive Market Specific Demand Generation Strategies & Opportunities and Driving Revenue
• Targets destination sales accounts for the resorts with heavy emphasis on proactive solicitation and account saturation
• Partners with the Property Sales teams to manage the business opportunity
• Handles all opportunities generated through sales calls, telemarketing, and walk-ins for destination sales
• Identifies, qualifies and solicits new business to achieve personal and each property’s revenue goals
• Focuses efforts on destination sales accounts with significant potential sales revenue
• Develops effective destination sales plans and actions
• Maximizes revenue by upselling packages and creative food and beverage options
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Drive Customer Success & Business Performance
• Handles complex business with significant revenue potential as well as significant customer expectations
• Builds and strengthens relationships with existing and new customers to enable future bookings
• Develops relationships within community to strengthen and expand customer base and sales opportunities
• Supports brand’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Provides excellent customer service in order to grow share of the account
• Executes brand’s customer service standards and property’s brand standards
• Participates in and practices daily moves of the brand
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand
• Gains understanding of the property’s primary target customer and service expectations
• serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event
• Building Successful Relationships
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
• Manages and develops relationships with key internal and external stakeholders
• Uses sales resources and administrative/support staff

• High school diploma or equivalent
• 8 – 10 years progressive work experience in the hotel industry with focus on Sales

University degree preferred