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This role provides overall account management for China/India accounts to build long-term relationships with wholesalers, tour operators, retail travel agents, and other stakeholders. Responsibilities include proactive solicitation, revenue generation, upselling, managing complex business with significant revenue potential, building relationships, and ensuring customer satisfaction. It involves partnering with the Global Sales Organization and conducting competitor analysis to optimize market positioning.
Job Responsibility:
Targets destination sales accounts for the resorts with heavy emphasis on proactive solicitation and account saturation
Partners with the Property Sales teams to manage the business opportunity
Handles all opportunities generated through sales calls, telemarketing, and walk-ins for destination sales
Identifies, qualifies and solicits new business to achieve personal and each property’s revenue goals
Develops effective destination sales plans and actions
Maximizes revenue by upselling packages and creative food and beverage options
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated
Manages and develops relationships with key internal and external stakeholders
Requirements:
High school diploma or equivalent
University degree preferred
8 – 10 years progressive work experience in the hotel industry with focus on Sales
What we offer:
Equal opportunity employer
Environment valuing culture, talent, and experiences of associates
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