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We’re looking for a high-impact Account Director to own and expand relationships with our Corporate clients. You'll be the primary point of contact for a book of Fortune 1000 accounts—driving renewals, adoption, and growth. You’ll work cross-functionally with Sales, Customer Success, Product, and Marketing to ensure clients see AlphaSense as a strategic partner, not just a vendor.
Job Responsibility:
Forecast and maximize retention rate across your book of business
Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
Identify revenue at risk in order to best position the company to prevent churn
Collaborate with Account Executives to identify growth opportunities within the book of business
Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base
Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
Hold Business Reviews with key stakeholders
Plan and execute new user onboarding and training initiatives
Consistent proactive outreach with material and information that’s relevant for our user base
Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Requirements:
Strong ability to develop instant rapport with new people
Demonstrated success at managing and growing relationships within Fortune 1000 clients
Excel at internal and external relationship management
Strong business acumen
Commitment to effective processes and tactics
Natural intellectual curiosity
Ability to learn and adapt quickly
Understanding of best practices for client engagement within a SaaS environment
Grit, work ethic, initiative, enthusiasm and commitment
Exceptional oral, written and presentation skills
Ability to distill and explain complex issues in simple terms
What we offer:
Competitive benefits program
Generous commission plan with uncapped earning potential