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Account Director, Association

United States, Bethesda Employment contract 110400.00 - 198900.00 USD / Year · Job Posted July 03, 2026
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Job Description

The Account Director, Association provides total account management for 50–70 of Marriott’s most profitable Association accounts, driving increased preference, loyalty, and profitable share across the portfolio. Acting as the global account lead, this role sets and executes account strategies aligned with segment priorities by applying strategic account management and team‑based selling principles to build long‑term, value‑based partnerships. The Account Director works closely with property‑based, citywide, and multi‑hotel sales leaders to secure the most profitable business, defend and grow market share, and deliver revenue targets. Responsibilities include mapping buyers to accounts, owning return on invested capital (ROIC), and coordinating cross‑disciplinary resources across corporate, regional, market, and property teams to ensure effective strategy pull‑through and sustained results.

Job Responsibility

  • Provide total account management for 50–70 of Marriott’s most profitable Association accounts, driving increased preference, loyalty, and profitable share across the portfolio
  • Act as global account lead, set and execute account strategies aligned with segment priorities
  • Work closely with property-based, citywide, and multi-hotel sales leaders to secure the most profitable business
  • Defend and grow market share and deliver revenue targets
  • Map buyers to accounts, own return on invested capital (ROIC), and coordinate cross-disciplinary resources
  • Develop and execute comprehensive account strategies aligned with segment goals and hotel profitability
  • Drive sales intensity with a strong focus on profitable group business
  • Retain, expand, and grow revenue
  • Manage relationships at all levels within assigned accounts
  • Build and sustain consultative, trusted relationships with key buying influencers
  • Act as customer advocate
  • Serve as voice of customer and Association segment
  • Coordinate cross-discipline resources
  • Manage and optimize global return on investment
  • Track account share, revenue growth, and profitability
  • Develop recovery strategies for underperforming accounts
  • Actively participate in key customer events and industry trade shows
  • Champion sales transformation and change initiatives
  • Ensure best-in-class communication and account intelligence sharing
  • Execute disciplined funnel management practices
  • Maximize use of value-added products and services
  • Achieve account revenue and sales goals
  • Manage operating budgets and controllable expenses
  • Develop and execute account plans
  • Identify and respond proactively to business opportunities and risks
  • Increase penetration of high-potential accounts
  • Translate account needs into effective products, services, and commercial solutions
  • Serve as final service guarantee

Requirements

  • 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
  • 5+ years of relevant professional experience in hotel or travel industry sales

Nice to have

  • Experience working with national association customers
  • Account management experience

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical
  • dental
  • vision
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • educational assistance

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