Account Director - Hospitality & Restaurant Lead Jobs

On Board Experiential

Location:
United States, New York

Category:
-

Contract Type:
Not provided

Salary:

100000.00 - 150000.00 USD / Year

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Job Description:

The Account Director is a leadership position within the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Positioned as a mentor and manager for team members in the department and agency, the Account Director is responsible for generating and expanding our client accounts and relationships. This position requires a comprehensive understanding of our clients’ business needs and a competitive landscape. They provide end to end project management on high profile large scale complex programs, offering creative and strategic solutions to deliver on program KPIs. This position is accountable for financial and operational performance, managing program budgets and resource utilization. The Account Director ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client objectives and initiatives. In addition, this role carries a specialized focus on building and managing restaurant and hospitality relationships, curating culinary partnerships, and integrating hospitality-driven experiences into client programs.

Job Responsibility:

Demonstrate thought leadership with insightful analysis of client objectives and develop innovative solutions
Collaborate with creative strategy to conduct research and develop insights for brand and audience analysis
Drive and / or supervise client activations to ensure proper planning, development and execution
Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned
Critically evaluate and offer solutions to optimize client budgets and internal resource management
Provide ongoing monitoring and guidance of expenses and actual costs for approved program budgets
Provide ongoing monitoring and guidance of creative deliverables
Manage multiple projects simultaneously and/or supervise other account personnel
Provide mentorship and candid real time feedback to direct reports
Actively listen and empower others to lead conversations
Recognize the audience needs with varying tones and approach
Ability to self-navigate through conflict resolution
In collaboration with Leadership and Executive team, guide teams through conflict resolution
Drive new business development, including identifying new opportunities
Continually strive to identify new opportunities to enhance the agency’s services and lines of business
Remain current in industry trends, competitive landscapes, creative technology innovations
Build and maintain trusted relationships with restaurants, chefs, and hospitality groups across key markets
Curate and manage restaurant partnerships and activations for experiential programs
Serve as an advisor on restaurant operations and industry trends
Oversee restaurant partner communications
Track partnership satisfaction post-activation and identify opportunities for long-term growth
Maintain a pulse on hospitality industry news, trends, and emerging talent

Requirements:

Minimum 5 years of experience in marketing, promotions, and events within a marketing agency, preferably experiential marketing
Must have significant client service with on-site and/or virtual event experience
Digital, interactive, and/or online branding and program experience
BA/BS in marketing, business administration, communications, or related field
3+ years of experience in hospitality, food & beverage, or restaurant relationship management strongly preferred
Strong communication skills
Exceptional track record growing and managing client relationships
Demonstrated track record of developing and mentoring account team personnel
Forward thinking and excellent problem-solving skills
Must have experience managing financials and forecasts
Established network within the restaurant and hospitality community, particularly in NYC and East Coast markets
Understanding of both front-of-house and back-of-house operations
Natural curiosity
High energy and flexibility in working non-traditional hours as needed
Ability to lift up to 25 pounds and stay on your feet for extended periods of time
Willingness to work a hybrid schedule (up to 4 days in office) and travel up to 50% of the time
Comfortable attending industry events, dining out as part of relationship development

Nice to have:

Brand management experience a plus
MBA degree is a plus

What we offer:

medical/dental/vision insurance
employer paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
PTO
STD/LTD insurance benefits
recovery days
happy hours
friendly but competitive fitness challenges
company offsites

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Director - Hospitality & Restaurant Lead