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14forty Logo 14forty · Hospitality and Tourism

Account Director – Front of House Services

United Kingdom, London Employment contract · Job Posted May 20, 2026
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Job Description

Rapport is looking for an exceptional Account Director to lead a high-profile Front of House operation across a prestigious corporate account portfolio that will initially incorporate UK&I and Europe. This is a strategic leadership role responsible for driving operational excellence, service innovation, client partnership and team performance across multiple locations, with the opportunity for wider global involvement.

Job Responsibility

  • Lead all Rapport Front of House operations across the account portfolio
  • Manage the transition and implementation of European Rapport programmes across the business
  • Support wider global Rapport programmes and strategic client projects where required
  • Act as the senior operational contact for the client and key stakeholders
  • Build and maintain strong relationships with Executive Assistants, senior leadership teams and clients
  • Oversee receptions, reservations, community management and guest experience operations
  • Drive consistency of service standards, operational excellence and audit performance across all sites
  • Lead innovation initiatives and implement best practice across the portfolio
  • Prepare and present monthly and quarterly business reviews and client reporting packs
  • Ensure Rapport policies, procedures and service standards are consistently delivered
  • Lead, develop and inspire management teams across the operation
  • Ensure regular communication, team talks, 1:1s and succession planning are embedded across all locations
  • Maintain a strong visible presence across sites, building trusted relationships with both clients and teams

Requirements

  • Proven senior leadership experience within workplace experience, corporate hospitality or premium customer service environments
  • Experience leading multi-site operations, transitions and large-scale service implementations
  • Strong client relationship management and stakeholder engagement skills
  • Commercially aware with experience managing operational performance and budgets
  • Confident presenting to senior stakeholders and leading business reviews
  • Strategic mindset with the ability to drive innovation and continuous improvement
  • Passionate about people, service excellence and creating exceptional workplace experiences

What we offer

  • Enjoy exclusive travel and grocery discounts
  • plus life assurance and cash rewards
  • Benefit from a contributory pension scheme
  • Access wellness programmes, Employee Assistance Programme and digital GP services
  • Excellent learning and development opportunities
  • Recognition through WOW Awards
  • One paid volunteering day each year to support a cause important to you
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