Account Delivery Manager Job at Impellam Group (London)

Account Delivery Manager

The Account Delivery Manager is a direct client contact position responsible for...

Location

Australia , Adelaide

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects

Job Responsibility

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Fulltime

Account Delivery Manager

Technical Account Delivery Manager to oversee and ensure successful delivery and...

Location

Italy , Cernusco sul Navigli

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University Degree or equivalent combination of education and experience
7+ years relevant business experience
Multi cultural and x-region experience desired
ITIL/ITSM experience (Agile methodology certification is welcome)
Ability to build & manage strong customer relationship at the executive level
Ability to apply business management, financial concepts & contracts knowledge
Ability to understand & analyze issues to develop corrective action plans
Leadership ability to build & manage cross-cultural teams
Ability to proactively manage risk on high to very high risk projects
Excellent communication skills: verbal, written & presentation

Job Responsibility

Develops and nurtures senior mgmt or executive-level relationships with the customer
Owns customer operational relationship and ensures excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements
Develops strategies and processes with customer in performance metrics, escalation change management
Principle contact for operational & tactical issues representing delivery of all services
Owns expense/cost target commitments for all service delivery requirements
Develops & leads AST (Account Support Team) & all delivery organizations
Develops & manages account service delivery plan
Negotiates with and manages 3rd party vendors
Develops solutions and participates in presales & change order negotiations

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Account Manager Specialty Account Manager Tepezza

In this vital role you will be responsible for representing TEPEZZA to physician...

Location

United States , Cleveland

Salary:

173255.00 - 203081.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred
Sales experience in Endocrinology, Ophthalmology, and/or rare/specialty disease states preferred
Site of care and reimbursement experience strongly preferred
Experience working with institutions and integrated delivery networks preferred
Pharma account management selling experience essential
Approximately 80% travel (may vary by territory), including some overnight and weekend commitments

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals
Promotes TEPEZZA within approved labeling in a comprehensive, fair and ethical manner
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer’s needs and goals
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines
Must be able to work closely with patient services and market access team members

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager Specialty Account Manager

In this vital role you will be responsible for representing TAVNEOS to physician...

Location

United States , Bronx

Salary:

145311.00 - 203790.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred
Sales experience in rheumatology and/ or Nephrology
Site of care and reimbursement experience strongly preferred

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership
Promotes TAVNEOS within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develop strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code
Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager Specialty Account Manager Nephrology

In this vital role you will be responsible for representing KRYSTEXXA to physici...

Location

United States , Memphis

Salary:

154736.00 - 203801.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred
Sales experience in Nephrology, Ophthalmology, and/or rare/specialty disease states preferred
Site of care and reimbursement experience strongly preferred

Job Responsibility

Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership
Promotes KRYSTEXXA within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines
Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members
Develops strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members
Consistently meets or exceeds corporate sales goals
Communicates territory activity in an accurate and timely manner as directed by management
Drive product demand among targets through education on disease state and product information
Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results
Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code
Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

PR Account Manager or PR Senior Account Manager

Spa Communications is an award-winning PR, Podcasting, Content Marketing and Soc...

Location

United Kingdom , Tunbridge Wells

Salary:

Not provided

Spa Communications

Expiration Date

Until further notice

Requirements

A minimum of 2-4 years’ experience in professional client relationship management, either in an agency or in-house
Strong book of B2B technology, IT, Channel and national media contacts
High levels of communication – both presentation, verbal and written skills
A passion for the media, including, PR and social media
The ability to plan, budget and strategise at a senior level
A persuasive and confident approach to creative projects
Effective team management capabilities
A keen attention to detail and budgetary restraints
Full awareness of creative processes and techniques, including digital platforms
An ability to demonstrate return on investment (ROI) to senior client stakeholders

Job Responsibility

Managing the cornerstone agency client
Liaising with client marcoms on press campaigns, creative projects and PR solutions
Briefing and updating the client on press campaigns
Analysing PR coverage and providing feedback to the client
Maintain a high level of performance on all deliverables
Ensure strong planning, service delivery and maintain a solid client/agency relationship
Support the agency’s new business and growth strategy
Execute duties and assignments as directed in compliance with objectives, KPIs and budgets
Act as the main point of contact internally to Account Directors and other senior management stakeholders
Developing industry, sector and product-focused PR campaigns

What we offer

Competitive pay
Health insurance package upon successful completion of probation
50% off Pure, Virgin Active or Nuffield Health Gyms via Vitality
Hybrid working environment
Company pension scheme
Personal development and opportunities to attend training courses
Up-to five weeks paid paternity leave for new Dads
20 days annual leave, plus Christmas Eve to January 2nd off each year at the Directors discretion
Birthdays off
Bank Holidays observed

Fulltime

Account Delivery Manager with Italian

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Fluent in Italian
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk
Integrate technical knowledge and business understanding to create. solutions for customers
Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise
Assist in managing delivery of industry support solutions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Account Delivery Manager with French

Account Delivery Manager is a direct client contact position responsible for lea...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University Degree or equivalent combination of education and experience
3-8 years relevant business experience
Fluent in French language (C2)
Multi cultural and x-country experience desired ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Ability to prepare clear, concise and persuasive communications for multiple audiences
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Leadership ability to build & manage a cross cultural, cross tower & cross business team

Job Responsibility

Develops and nurtures senior mgmt relationships with the customer
Owns customer operational relationship
Understands customer at local, country, region & WW level to analyze delivery requirements
Develops strategies and processes with the customer
Principle contact for operational & tactical issues
Owns expense/cost target commitments for all service delivery requirements
Hires, leads and provides managerial & technical expertise to cross functional team
Develops & leads AST & all delivery organizations
Develops & manages account service delivery plan
Consults in presales & change order negotiations

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

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Account Delivery Manager

Job Description

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Account Delivery Manager

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Account Delivery Manager with Italian

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