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Account Delivery Manager

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Impellam Group

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Location:
United Kingdom , London

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced Account Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained. This position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast-paced consultancy environment.

Job Responsibility:

  • Act as the primary delivery contact for a strategic client and several additional accounts
  • Maintain effective and professional relationships with client stakeholders
  • Lead service reviews, retrospectives and continuous improvement discussions
  • Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards
  • Lead RAID processes and provide structured delivery reporting
  • Track KPIs and ensure delivery performance aligns with expectations
  • Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials
  • Support pricing, rate negotiations and margin protection
  • Manage invoicing triggers, acceptance criteria and approval workflows
  • Forecast resource requirements and collaborate with Operations and Talent teams for allocation
  • Provide oversight and direction to consultants and project teams
  • Support mobilisation, onboarding and utilisation planning
  • Work with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high-quality delivery execution
  • Drive adherence to internal processes and best-practice frameworks
  • Contribute to knowledge-sharing and ongoing operational improvements

Requirements:

  • Experience in delivery operations, PMO or programme support roles within consultancy or technology-focused environments
  • Strong understanding of delivery lifecycles, governance and reporting
  • Proven experience managing multiple client accounts concurrently
  • Strong commercial acumen across SOWs, T&M, fixed-price and managed service models
  • Excellent communication, stakeholder engagement and analytical skills

Nice to have:

  • Experience with Jira, Monday.com, Confluence, Power BI or similar tools
  • Exposure to digital, data or AI-focused transformation projects
  • Certifications such as Agile, PRINCE2 or ITIL
What we offer:
  • Defined career progression pathways into senior delivery leadership, programme management or portfolio roles
  • Exposure to complex digital and AI-driven transformation across multiple sectors
  • A collaborative culture centred on accountability, communication and operational discipline

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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