Account Delivery Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Italy, Cernusco sul Navigli

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Account Delivery Manager to oversee and ensure successful delivery and customer satisfaction in High Performance Computing (HPC) and Artificial Intelligence (AI) solutions. Serves as operational bridge between clients, HPE technical teams, and strategic objectives. Customer-facing role partnering with engineering, product teams, and senior stakeholders.

Job Responsibility:

Develops and nurtures senior mgmt or executive-level relationships with the customer
Owns customer operational relationship and ensures excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements
Develops strategies and processes with customer in performance metrics, escalation change management
Principle contact for operational & tactical issues representing delivery of all services
Owns expense/cost target commitments for all service delivery requirements
Develops & leads AST (Account Support Team) & all delivery organizations
Develops & manages account service delivery plan
Negotiates with and manages 3rd party vendors
Develops solutions and participates in presales & change order negotiations
Identifies incremental revenue opportunities and supports pursuit activities

Requirements:

First Level University Degree or equivalent combination of education and experience
7+ years relevant business experience
Multi cultural and x-region experience desired
ITIL/ITSM experience (Agile methodology certification is welcome)
Ability to build & manage strong customer relationship at the executive level
Ability to apply business management, financial concepts & contracts knowledge
Ability to understand & analyze issues to develop corrective action plans
Leadership ability to build & manage cross-cultural teams
Ability to proactively manage risk on high to very high risk projects
Excellent communication skills: verbal, written & presentation
Italian native and fluent in english
Technical background in HPC and AI is mandatory

Nice to have:

Agile methodology certification
Multi cultural and x-region experience

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Delivery Manager