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Account Delivery Manager

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Italy , Cernusco sul Navigli

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Technical Account Delivery Manager to oversee and ensure successful delivery and customer satisfaction in High Performance Computing (HPC) and Artificial Intelligence (AI) solutions. Serves as operational bridge between clients, HPE technical teams, and strategic objectives. Customer-facing role partnering with engineering, product teams, and senior stakeholders.

Job Responsibility:

  • Develops and nurtures senior mgmt or executive-level relationships with the customer
  • Owns customer operational relationship and ensures excellent customer satisfaction
  • Understands customer at local, country, region & WW level to analyze delivery requirements
  • Develops strategies and processes with customer in performance metrics, escalation change management
  • Principle contact for operational & tactical issues representing delivery of all services
  • Owns expense/cost target commitments for all service delivery requirements
  • Develops & leads AST (Account Support Team) & all delivery organizations
  • Develops & manages account service delivery plan
  • Negotiates with and manages 3rd party vendors
  • Develops solutions and participates in presales & change order negotiations
  • Identifies incremental revenue opportunities and supports pursuit activities

Requirements:

  • First Level University Degree or equivalent combination of education and experience
  • 7+ years relevant business experience
  • Multi cultural and x-region experience desired
  • ITIL/ITSM experience (Agile methodology certification is welcome)
  • Ability to build & manage strong customer relationship at the executive level
  • Ability to apply business management, financial concepts & contracts knowledge
  • Ability to understand & analyze issues to develop corrective action plans
  • Leadership ability to build & manage cross-cultural teams
  • Ability to proactively manage risk on high to very high risk projects
  • Excellent communication skills: verbal, written & presentation
  • Italian native and fluent in english
  • Technical background in HPC and AI is mandatory

Nice to have:

  • Agile methodology certification
  • Multi cultural and x-region experience
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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