Account Delivery Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Australia, Adelaide

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Account Delivery Manager is a direct client contact position responsible for leading delivery of all high value and in-scope contracted services. The role involves managing customer operational relationships, ensuring service delivery towers meet performance and cost commitments, and driving transformation optimization.

Job Responsibility:

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan
Consults in presales & change order negotiations, representing & approving delivery capability & cost solution
Develops & manages account service delivery plan. Contributes to strategic account plan
Negotiates with and manages 3rd party vendors contributing to contractual requirements
Identifies incremental revenue opportunities and supports pursuit activities
Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes
Contributes to knowledge management capture, documentation & publication to drive organizational maturity.

Requirements:

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects
Coaches & mentors specialist ADM
Develops & consistently applies Quality & Continuous Improvement Plans
Skill to develop & present high impact message to senior level management
Excellent communication skills: verbal, written & presentation
Crisis & conflict management
Government Security Clearance desirable but not mandatory
Ability to travel intrastate on a monthly basis for 2-3 days.

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Delivery Manager