Account Delivery Manager with French Jobs

Hewlett Packard Enterprise

Location:
Bulgaria, Sofia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Account Delivery Manager is a direct client contact position responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The ADM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team operational model driving best-in-class TCE and Quality.

Job Responsibility:

Develops and nurtures senior mgmt relationships with the customer
Owns customer operational relationship
Understands customer at local, country, region & WW level to analyze delivery requirements
Develops strategies and processes with the customer
Principle contact for operational & tactical issues
Owns expense/cost target commitments for all service delivery requirements
Hires, leads and provides managerial & technical expertise to cross functional team
Develops & leads AST & all delivery organizations
Develops & manages account service delivery plan
Consults in presales & change order negotiations
Negotiates with and manages 3rd party vendors
Identifies incremental revenue opportunities and supports pursuit activities
Assures compliance with company and customer policies

Requirements:

First Level University Degree or equivalent combination of education and experience
3-8 years relevant business experience
Fluent in French language (C2)
Multi cultural and x-country experience desired ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Ability to prepare clear, concise and persuasive communications for multiple audiences
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Leadership ability to build & manage a cross cultural, cross tower & cross business team
Ability to proactively & effectively manage risk on medium to high risk projects
Develops & consistently applies Quality & Continuous Improvement Plans
Ability to develop & present high impact message to senior level management
Excellent communication skills: verbal, written & presentation
Industry sector knowledge (finance, manufacturing, etc.)
Crisis & conflict management

Nice to have:

Multi cultural and x-country experience
ITIL/ITSM experience
Industry sector knowledge (finance, manufacturing, etc.)

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Account Delivery Manager with French