Account Coordinator

• Managing and coordinating client and internal requests to meet SLAs
• Organising sub-contractor reactive and PPM visits from start to finish
• Keeping CAFM records accurate, up to date, and audit-ready
• Uploading compliance documents and service records to work orders
• Checking service sheets and raising follow-on work where needed
• Working closely with Scheduling and Operational teams to keep things moving
• Building estimates and quotations using the CAFM quotation module
• Overseeing chargeable Minor Works Requests and purchasing activity
• Raising Purchase Orders and ensuring documentation is logged correctly
• Validating invoices and helping maintain budget accuracy
• Making sure delivery paperwork and goods receipts are properly recorded
• Escalating risks and issues to protect service, cost, and compliance
• Creating weekly/monthly SLA, PPM, and operational reports
• Joining client and operations meetings as part of the account team
• Taking on additional admin tasks to support the contract
• Following all relevant Health & Safety requirements
• Being an active part of a positive, supportive FM team

• GCSEs in English & Maths (or equivalent)
• Strong written and verbal communication
• Good numeracy and attention to detail
• IT literate — confident with Microsoft Office (Excel & Word)
• Previous admin experience in an operational environment
• Excellent customer service skills
• Ability to work independently and manage competing priorities
• Willingness to undertake further technical/business training (e.g., IOSH)

Experience using Maximo or another CAFM system (training can be provided)

• Free Parking
• Part of an Employee Ownership Trust (EOT)
• Supportive, friendly, and collaborative FM team
• Development encouraged