Account Coordinator Jobs

Koddi

Location:
United States, Fort Worth, Texas

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Account Coordinator, you will provide our customers and partners with world class service while gaining valuable knowledge and skills. This role will further enhance our operational efficiency and develop a seamless experience for our partners. Operating in our ideal state, you will be focused on live chat monitoring, onboarding, access setup, account administration, quality checks, and providing invaluable support to our internal teams. Because of the nature of the role, you will work closely with all our teams on a daily basis – from client services to our product and operational teams to make sure we do the right thing for our customers.

Job Responsibility:

Utilize different ticketing systems and communicate between both our internal teams and clients within SLA until resolution, providing quality assurance for new activations
Oversee live chat volume across all partners, handling efficient response times, provide quality solutions, and buildout internal workflows for partner-specific escalations
Act as the liaison between hotel clients and strategic account managers, assisting with technical issues and quality response times, building a strong client experience while opening tickets for internal communication and investigations cross-brand
Manage platform access for new and existing clients
Buildout our Onboarding workflow for each partner, providing a “white glove” experience for clients getting setup on our platforms, providing brand-specific collateral, overall best practices, and next steps
Support cross-team outreach initiatives to foster program growth
Spearhead monthly internal audits, partnering across internal teams, as a evolving quality check on any active campaign

Requirements:

Bachelor's degree required
Minimum of 2 years of professional experience in client-facing roles, with proven success managing enterprise or strategic accounts
Deep understanding of digital marketing strategies, CRM systems, and performance metrics
Strong analytical background, including experience in data analysis, reporting tools, and campaign optimization
Exceptional communication and collaboration skills, with experience influencing stakeholders at multiple levels
Demonstrated ability to retain and grow accounts, maintain trust, and deliver exceptional client service
Proficiency with CRM tools and the ability to turn insights into actionable strategies
Highly organized, detail-oriented, and able to manage multiple complex projects simultaneously
Self-starter with a proactive mindset and a passion for delivering measurable client results

Nice to have:

Master's degree or relevant certifications a plus
Experience mentoring or leading junior team members a plus

Additional Information:

Job Posted:
December 09, 2025

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Account Coordinator