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Reporting directly to the Operations Support Manager, the Account Coordinator will support the Area Management Team in overseeing day-to-day operations. This role includes managing staff activities and optimizing both financial and operational performance. The Account Coordinator will collaborate with the Area Management Team to ensure regional objectives are met, contributing directly to business success. Additionally, the Account Coordinator will liaise with customers to ensure HSL Compliance’s work processes align with their needs and expectations, maintaining clear communication, high customer satisfaction, and prompt resolution of concerns. This role is key to ensuring smooth operations and exceptional service delivery across all projects and accounts.
Job Responsibility:
Create and maintain contract files
Generate contract correspondence and create service directors
Perform invoicing on Sage
Update contract registers with completed works
Provide updates to programmes and offer support to the Account Manager
Act as a liaison between departments
Handle incoming calls and enquiries
Raise calls to engineers for additional work
Provide general administrative support
Maintain the quality management system
Log and manage customer, site, and supplier enquiries/complaints
Ensure a safe working environment, maintain office supplies
Requirements:
Approachable, friendly, and always ready to support both clients and internal teams
Great attention to detail and ability to stay organized
Ability to manage projects efficiently
Teamwork and communication skills
Ability to thrive in dynamic environments and take on new responsibilities
Comfortable with tools like Excel, Outlook, and project management software
Proactive approach to problem-solving
What we offer:
Full training and clear career development pathways
Opportunities to gain industry-recognised qualifications
Paid overtime (including travel time from leaving home)
22 days annual leave + bank holidays
Option to take 3 additional unpaid leave days
Company pension scheme & sick pay scheme
Free eye test every 2 years
Access to Kinhub (wellbeing & financial support)
Discounts with hundreds of retailers via Reward Gateway