Account Coordinator Job at Arrive Logistics (Guadalajara)

Account Coordinator

Arrive Logistics

Location:
Mexico , Guadalajara

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the Account Coordinator, you will use your enthusiasm and tracking experience to help deliver premier service in our Mexico office. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as shippers and receivers within our customer’s network. You will work closely with our Client Success teams to ensure.

Job Responsibility:

Utilize Ring Central, ARRIVEnow, email, slack, and textlocate to update our systems properly and communicate with our drivers
Inbound/Outbound calls to drivers and dispatchers with professionalism
Inbound calls are required depending on the company’s needs, you will be responsible for providing assistance to certain ring groups
Become knowledgeable in the various visibility tools used by our carrier partners
Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone
Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly
Remain up to date and follow company wide SOP’s and standards set
Utilize the tracking board on a daily basis for best tracking practices
Communicate with internal departments to proactively relay information
Ensure that loads are updated in a timely manner, making sure our customers are receiving information about their load that will assure making the set appointment times
Manage and schedule appointments to ensure shipments are being picked up and delivered within the customer’s timetable , while also working to set up proper transits to make shipments favorable for most carriers
Exemplify a level of assertiveness to identify issues and solve them
Introduction into data entry – Load building and scheduling
Gain knowledge of the transportation industry to better serve our customers,carriers, and drivers
Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters
All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager

Requirements:

High school Diploma
College degree preferred
Ability to work in a fast pace environment
Proactiveness
Must be willing to live in Guadalajara full-time
Must be bilingual in Spanish and English

What we offer:

Monthly grocery vouchers
Vacation days
Savings fund
Medical insurance (including dental and vision plans)
Casual dress code
Office wide engagement activities, team events, happy hours and more
Work in new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Free coffee
Free counseling sessions through our Employee Assistance Program
Referral Program

Additional Information:

Job Posted:
December 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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