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About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Job Responsibility:
Support day to day partner operations by helping the ClassPass Strategic Accounts team manage timely client initiatives, such as reporting, quality assurance, and audits, for our largest partners at ClassPass
Enter, update, and report on partner data in Salesforce
Use Tableau and internal tools to generate monthly reporting
Identify, escalate, and troubleshoot operational inefficiencies
Assist Strategic Account Managers (SAMs) in creating and building Quarterly Business Reviews
Shadow and contribute to partner calls and webinars as needed to support SAMs
Serve as additional support as needed in the SA partner support queue, to ensure our partners get fast and quality service
Requirements:
1–2 years of experience in account coordination, revenue operations, or a customer or partner facing support role preferred
Strong communication skills in English
Strong organizational and problem-solving skills
Detail-oriented with strong organizational and the ability to manage multiple projects at once
Analytical mindset and comfortable working with reporting tools (Salesforce, Tableau, or Excel experience a plus)
Self-starter who thrives in a fast-paced, remote-first environment
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