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Account Coordinator / Order Entry Specialist

United States, Richardson · Job Posted June 28, 2026
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Job Description

Our client, a fast-paced logistics and shipping company, is seeking an Account Coordinator / Order Entry Specialist to support customer accounts through accurate order processing, account maintenance, and daily communication with internal teams and clients. This role is ideal for someone who is detail-oriented, organized, and experienced in handling high-volume order entry in a transportation, shipping, or supply chain environment. The ideal candidate will be comfortable working in a deadline-driven setting, updating account information, tracking shipments, and ensuring customer orders are entered and processed accurately.

Job Responsibility

  • Enter and process customer orders accurately and efficiently in internal systems
  • Update customer accounts, shipment details, pricing information, and service records
  • Review orders for completeness and follow up on missing or inaccurate information
  • Communicate with customers regarding order status, shipping updates, and account changes
  • Coordinate with operations, dispatch, warehouse, and billing teams to ensure timely fulfillment
  • Monitor shipment activity and provide proactive updates to customers
  • Assist with resolving order discrepancies, service issues, and billing-related questions
  • Maintain accurate documentation, account notes, and customer records
  • Support account managers and operations teams with administrative and customer service tasks
  • Help improve workflow efficiency and ensure a high level of service accuracy

Requirements

  • 2+ years of experience in order entry, customer service, account coordination, or administrative support
  • Experience in logistics, transportation, freight, shipping, distribution, or supply chain preferred
  • Strong data entry accuracy and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office Suite and experience with order management or CRM systems
  • Strong problem-solving skills and customer-focused mindset

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