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Our client, a fast-paced logistics and shipping company, is seeking an Account Coordinator / Order Entry Specialist to support customer accounts through accurate order processing, account maintenance, and daily communication with internal teams and clients. This role is ideal for someone who is detail-oriented, organized, and experienced in handling high-volume order entry in a transportation, shipping, or supply chain environment. The ideal candidate will be comfortable working in a deadline-driven setting, updating account information, tracking shipments, and ensuring customer orders are entered and processed accurately.
Job Responsibility
Enter and process customer orders accurately and efficiently in internal systems
Update customer accounts, shipment details, pricing information, and service records
Review orders for completeness and follow up on missing or inaccurate information
Communicate with customers regarding order status, shipping updates, and account changes
Coordinate with operations, dispatch, warehouse, and billing teams to ensure timely fulfillment
Monitor shipment activity and provide proactive updates to customers
Assist with resolving order discrepancies, service issues, and billing-related questions
Maintain accurate documentation, account notes, and customer records
Support account managers and operations teams with administrative and customer service tasks
Help improve workflow efficiency and ensure a high level of service accuracy
Requirements
2+ years of experience in order entry, customer service, account coordination, or administrative support
Experience in logistics, transportation, freight, shipping, distribution, or supply chain preferred
Strong data entry accuracy and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite and experience with order management or CRM systems
Strong problem-solving skills and customer-focused mindset