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This is an exciting opportunity for someone looking to get their foot in the door of the fast paced and exciting digital marketing world. Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites. You will work alongside a pool of Account Consultants, providing support to clients on the Awin network, advising on how to make their affiliate program work and ‘teaching them the ropes’. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service.
Job Responsibility:
Educate advertisers on the fundamentals of affiliate marketing and guide them through using the Awin platform effectively
Advise Advertisers on industry best practises
Recommend tailored approaches to optimise advertiser program performance
Mediate between Publishers and Advertisers when disputes arise
Present insightful performance overviews and growth opportunities to advertisers
Deliver sector relevant opportunities
Support on internal projects aligned with company and department goals
Service Development: Responsible for key optimisation tasks as denied in the Essentials SLA, support customers with non-basic support questions to ensure optimal running of each programme, identifying high potential advertisers for upselling and upgrades
Requirements:
Core understanding of affiliate marketing
Strong communication skills in English (verbal and written)
Exceptional presentation skills and confidence when speaking to clients
Excellent computer literacy including MS Word, Excel and PowerPoint
Show impeccable attention to detail for internal and external facing work
Demonstrate a proactive approach to improving efficiencies and quality of work
Able to prioritise workload and meet multiple deadlines
Demonstrates excellent organisational skills and the ability to manage multiple priorities with ease and efficiency
Willing to help peers and pick up additional tasks to share workload
Once settled, remain approachable and support the development of more junior team members
Nice to have:
Salesforce knowledge would be desirable
What we offer:
Flexi-Week and Work-Life Balance: flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
variety of different paid special leaves
Flexi-Office: international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
Remote Working Allowance: monthly allowance to cover part of your running costs
support in setting up your remote workspace appropriately
Health & Well Being: support and access to various initiatives and sports offers
Multisport Card
Medicover or Luxmed health insurance
Development: extensive multidisciplinary training suite Awin Academy
local language course
Appreciation: peer-to-peer program to send colleagues vouchers