Account associate, Randstad

Randstad

Location:
Canada, Toronto

Category:
Office Administration

Contract Type:
Not provided

Salary:

24.64 CAD / Hour

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Job Description:

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail? If so, this role may be for you!

Job Responsibility:

Lead the transformation of records management processes, especially in handling electronic and physical records
Serve as the subject matter expert on digital and non-digital records management issues
Keep senior management informed about operational requirements, legislative matters, and regulatory issues related to records and information assets
Collaborate proactively with senior management to manage records/information assets effectively
Ensure compliance to record retention policies
Consult with senior management to align records management processes with the department enterprise architecture
Develop and oversee department and provide guidance for record-keeping
Align with strategic plans, company mandates and professional standards
Coordinate with record associates to ensure records creation, maintenance, use, and disposition comply with guidance and prescribed retention policies
Promote best practices for records management throughout the department
Ensure effective controls are in place to safeguard all records
Utilize file tracking software to initiate search, locate and retrieve hard copy records from storage
Distribute file(s) to requestor while updating software with current location
Produce Management reports upon request utilizing search criteria provided by the requestor
Perform detailed analysis on both structured and unstructured data to determine eligibility for disposal
Review disposal reports against retention schedules and produce reports for Management review and approval
Compare disposal reports against legal hold reports and retain records as necessary
Create, organize, and navigate excel spreadsheets containing an abundance of data while utilizing various formulas including Conditional Formatting, VLOOKUP etc., to review the data
Prepare physical files for storage following Client’s procedures
Create records in file tracking software and attach electronically to appropriate archive box in the system before sending the physical box to archive storage
Utilize storage vendor’s software to place orders to retrieve records from archives, run management reports, send, and return records and boxes to archives
Where necessary, scan documents to electronic format using established naming conventions and forward electronically to requestor
Maintain a soft copy on designated drive
Periodically audit, edit and update records as necessary in file tracking software
Perform all tasks in a timely manner, while adhering to client policies related to sensitive and / or confidential documents and information
All duties as assigned
Must assist in providing services in all service lines in addition to primary role
Provides support to all Client Associate positions to facilitate client deliverables
Provides backup and peak workload support
Establishes support coverage schedules with Operations Managers and Site Leads
Supports training of new employees, as required
Supports administrative tasks, as required
Communicates to Site Lead and Manager all process opportunities identified during support period
Provides operational support for print, mail, courier and imaging equipment and operations
Provides outstanding customer communications and client service
Ability and willingness to learn and develop
Travels to supported accounts using reliable dependable transportation
Flexibility to adapt to various client environments in an organized and professional manner
Ability to work in a team environment or single person environment with minimal supervision
Able to lift and move up to 50 pounds

Requirements:

High school diploma or equivalent (GED) required
Minimum of two years records management experience with extensive experience working with a records management software required
Strong Computer Skills required, specifically advanced Excel skills
Attention to detail with emphasis on accuracy and quality of work product
Ability to prioritize work to balance multiple projects and deadlines
Ability to multi-task and work in a fast-paced team environment
Excellent verbal and written communication skills
Exceptional customer service skills
Must be able to lift up to 50 lbs. on a regular basis
Must be able to work standing up for long periods of time when required
Knowledge and basic experience operating reproduction equipment, to scan files to electronic format
Experience solving basic technical problems

Nice to have:

Good interpersonal skills and comfortable working in a team environment
Excellent customer service skills
Excellent organizational skills
Ability to work with minimal supervision
Outstanding punctuality/attendance record

What we offer:

Well known and reputable company
Work in a highly interesting and impactful position within the global security sector
This role offers the possibility of extension and transitioning into a full-time role
Onsite position
Monday to Friday 8:00am to 4:30pm
Global opportunities for professional growth and development

Additional Information:

Job Posted:
April 29, 2025

Expiration:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account associate