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At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of Account Care, you’ll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership.
Job Responsibility:
Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver outstanding customer service using resource documentation for reference and the automated and training tools provided
Meet department productivity and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role
Requirements:
High School Diploma/GED (Required)
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Windows (Microsoft Word, Excel, and PowerPoint preferred)