Account Associate - OTC Job at Randstad (Bangalore)

Account Associate- OTC

Job Summary: We are looking for candidats with end to end Order to cash process ...

Location

India , Bengaluru

Salary:

Not provided

Randstad

Expiration Date

July 12, 2026

Requirements

End to end Order to cash process
Invoicing & Billing
Cash Application & Reconciliation
Collections & Reporting
End to end OTC

New

US OTC Associate Manager

Overview CAREERS TO SMILE ABOUT At PepsiCo, you’ll discover a place where our mi...

Location

Mexico , AZCAPOTZALCO

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Bachelor's degree in administration, Accounting, Finance or similar
Knowledge of overall Account Receivable, Financial and Controllership areas
Highly skilled and knowledgeable in regard to adjustments, research, collections, account issues, and customer relationships
Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications
Knowledge of DB2 queries, SAP & reports to analyze data
Advanced English is a must have

Job Responsibility

Lead AR services for customer-facing accountabilities related to cash flow, assessment of customer payment disputes, and collection of unpaid invoices, ensuring short and long-term strategies as well as governance model established
About Global Control Standard is responsible of deliver a control environment successfully
always looking for continuous improvement in baseline KPIs and SLA goals target DSO, aging currency, accuracy, and timeliness
Ensuring all baseline and project goals for DCSO, aging currency, accuracy, and timeliness
Monitoring and reporting the status of customer accounts and results against defined KPIs, goals, and objectives
Decision-making about complex issues and collaboration as necessary to determine actionable, practical, and sustainable solutions that reduce customer issues
Maximize overall A/R business processes
automate and reduce rework when possible
Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to perform accountabilities efficiently, effectively, and accurately
Continuous improvement for customer profiles to include information such as payment habits, proof of delivery, and receiving procedures

What we offer

Opportunities to learn and develop every day through a wide range of programs
Internal digital platforms that promote self-learning
Development programs according to Leadership skills
Specialized training according to the role
Learning experiences with internal and external providers
Recognition programs for seniority, behavior, leadership, moments of life, among others
Financial wellness programs that will help you reach your goals in all stages of life
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
Wellness Line
thousands of Agreements and Discounts

Fulltime

Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Customer Experience & Engagement Sr. Associate is a customer-facing role res...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

5–8 years of experience in customer service, order management, order-to-cash, supply chain, or contact center operations
Experience in B2B and/or B2C environments preferred
Exposure to GxP-regulated environments (GMP, GCP, GDP) is a plus
Familiarity with SAP, Salesforce, and related digital platforms preferred
Bachelor’s degree preferred (or equivalent professional experience)
Experience working with global teams or U.S.-based companies is an advantage
Excellent verbal communication skills with a professional and confident phone presence
Strong written communication skills
Proficiency in CRM and case management tools (e.g., Salesforce Service Cloud)
Working knowledge of ERP systems such as SAP preferred

Job Responsibility

Serve as a primary point of contact for customers via inbound and outbound phone calls, email, portals, and digital platforms
Manage a high volume of customer interactions while maintaining quality, accuracy, professionalism, and adherence to SLAs
Demonstrate active listening, empathy, and strong communication skills to resolve inquiries effectively
De-escalate challenging conversations and escalate complex or sensitive issues per defined protocols
Deliver consistent, positive, and compliant customer experiences across all touchpoints
Provide proactive updates to customers regarding order status, delays, and resolution progress
Process and manage customer orders accurately in SAP or relevant ERP systems
Support end-to-end OTC workflows including order processing and validation, order status inquiries, delivery coordination, billing questions and dispute management, product or distribution complaints (within scope)
Ensure completeness and accuracy of customer, order, and transaction data
Contribute to on-time order fulfillment and cash collection objectives

Associate Customer Experience & Insights

Associate, Customer Experience & Order-to-Cash (Pharma/Healthcare). What you wil...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's degree and 1 year of experience OR Associate's degree and 2 years of experience
Fluent Spanish and English required
French or Portuguese proficiency is a plus

Job Responsibility

Maintain strong customer relationships and accurately capture customer feedback
Escalate complex or non-standard issues received through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Works with internal teams and managers to resolve routine issues
Follow procedures and guidelines to support day-to-day operations
Document customer interactions including compliments, complaints, and technical issues
Build working knowledge of OTC processes to ensure operational documentation remains current, compliant, and reflective of best practices
Participates in user acceptance testing (UAT) or pilots as assigned, following test scripts and guidance
Contribute to troubleshooting operational challenges that impact customer experience or service reliability
Collect and track customer feedback and service data to support analysis by senior team members
Support to maintain and improve service performance metrics reports, as required

Fulltime

Svp - Wealth Operations, Non-Financial Regulatory Reporting

The SVP - Wealth Operations, Non-Financial Regulatory Reporting is a key leaders...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A minimum of 15+ years of relevant experience in a large, complex, multinational financial services firm, with at least 7+ years in a senior managerial capacity leading teams
Deep subject matter expertise in Operations and Non-Financial Regulatory Reporting (e.g., COB, Records Management, etc.). Proven experience with the associated control frameworks, data lineage challenges, and regulatory landscape
Strong working knowledge of key Americas NFRR regimes (e.g., SEC: N‑PX, Rule 606/605
FINRA: CAT, CAIS
MSRB G‑14
TRACE
CFTC/Dodd‑Frank) with familiarity across global regimes that intersect with Wealth (e.g., MiFID/MiFIR, EMIR, FMIA, HKMA, SFC, MAS, CSSF, UAE Central Bank)
Proven record of achievement in leading large-scale transformation initiatives, driving process re-engineering, and implementing automation
Exceptional ability to think strategically, connect disparate ideas, and draw logic-based conclusions from complex datasets
Masterful communication, negotiation, and interpersonal skills, with the ability to influence and build consensus among senior stakeholders in a matrixed organization

Job Responsibility

Execute daily/weekly/monthly NFRR reporting obligations across Americas Wealth, including preparation, validation, reconciliation, control execution, and documentation
Ensure accuracy and completeness across key reporting domains: CAT, Rule 606/605, N‑PX, TRACE, MSRB G‑14, and other Wealth‑linked Americas reports
Support Wealth data inputs for global regulatory obligations (e.g., Dodd‑Frank/CFTC, Volcker, EMIR, MiFID/MiFIR, HKMA OTC reporting, SFC/HKMA surveys, MAS statistical reporting, CSSF reporting, CDDP6, UAE BRF-series, etc.)
Follow approved procedures with precision, updating workpapers, logs, calendars, and filing evidence to audit‑ready standards
Perform variance checks, exception reviews, population validation, control sign‑offs, and root‑cause analysis for identified issues
Maintain high‑quality, regulator‑ready reporting documentation, including lineage notes, validation results, and procedural references
Architect and deploy a best-in-class, unified regulatory reporting framework for the Americas, eradicating siloed ownership structures and creating an impermeable control environment
Champion the transformation of the function into Regulatory Intelligence & Strategy, using data-driven insights to provide senior leadership with predictive analytics and decision-making intelligence
Drive the execution of our 2026 strategic roadmap, ensuring all objectives, including the deployment of a robust control framework and the enhancement of data integrity, are delivered on time and to the highest standard
Act as a primary liaison with internal and external auditors and regulators, cultivating a culture of perpetual exam readiness and representing the firm with authority and credibility

Fulltime

Senior Credit Risk Officer – Hedge Funds & Private Equity - SVP

Citi is looking for a Senior Credit Risk Officer specializing in alternative inv...

Location

United States , New York

Salary:

163600.00 - 245400.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

8 or more years of credit experience within financial services, gained across Banking, Trading, Structuring, or Credit Risk Management, with a clear focus on counterparty credit risk for alternative investment managers
Deep expertise in alternative investment counterparties — specifically Hedge Funds and Private Equity — with the ability to assess complex fund structures, financing arrangements, and associated risk profiles
Hands-on underwriting experience across multiple product types, including Prime Brokerage, Structured Lending, Fund Financing, and FX
Strong command of capital markets products and complex financing structures, enabling independent and well-informed credit judgement
Degree in Finance, Accounting, Business, or a related discipline
Ability to make clear, well-supported decisions under pressure and within tight timelines, demonstrating consistent integrity and sound professional ethics
Excellent written and verbal communication skills, with the ability to present complex risk analysis persuasively to diverse audiences, including senior leadership and external clients

Job Responsibility

Evaluate counterparty credit risk across a complex portfolio of alternative investment clients, including Hedge Funds, Private Equity firms, and Business Development Companies (BDCs), covering the full range of products from Prime Brokerage to Structured Lending
Lead credit underwriting decisions for sophisticated financing structures, including subscription credit facilities, Fund Financing, OTC, ensuring rigorous risk/return assessment on every transaction
Assess and monitor portfolio risk on an ongoing basis, identifying emerging exposures and ensuring timely escalation and remediation in line with credit risk standards
Provide well-reasoned, balanced risk assessments on new and existing client relationships, clearly articulating trade-offs between risk and return to senior stakeholders and independent risk partners
Build and maintain strong relationships with key alternative investment clients, internal business partners, and Second Line of Defense risk teams to ensure aligned and responsive credit oversight
Drive global consistency in underwriting standards and credit monitoring practices, collaborating with regional peers to embed and scale best practices across the platform
Interpret local market conditions, regulatory frameworks, and competitive dynamics to inform nuanced credit decisions across jurisdictions

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely
Access to global peers and cross-regional partnerships
Ongoing learning and professional development opportunities, including access to formal training programs and industry credentials support
Competitive compensation and financial wellbeing benefits
Wellbeing and work-life balance support, including employee assistance programs and family support provisions
A culture that values integrity, inclusion, and the kind of independent thinking that drives better risk outcomes
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs

Fulltime

Senior Associate Customer Experience & Insights

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience OR English proficiency

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

Fulltime

Pharmacy Manager

Provides comprehensive patient care to customers by processing and accurately di...

Location

United States of America , Sanford

Salary:

112000.00 - 197000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

Bachelor's degree in Pharmacy or PharmD, degree or equivalent FPGEC (NABP)
Pharmacy license (by job entry date)
Completion of an ACPE accredited immunization training program (for example, APhA, Pharmacy School Curriculum, State Pharmacy Association sponsored)

Job Responsibility

Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders administering immunizations and administering other programs developed by Walmart in compliance with Board of Pharmacy statutes regulations
Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation including accurate and competitive pricing proper signing instock and inventory levels budgeting and forecasting sales developing and maintaining cross functional relationships and assessing economic trends and demographics
Models enforces and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs complaints and issues are successfully resolved within Company guidelines and standards
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community
Ensures compliance with Company and legal policies procedures and regulations for assigned areas by analyzing and interpreting reports implementing and monitoring loss prevention and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans and providing direction and guidance on executing Company programs and strategic initiatives
Provides supervision and development opportunities for Associates in assigned areas by selecting training mentoring assigning duties providing performance feedback providing recognition and promoting a belonging mindset in the workplace
Ensures confidentiality of information documentation and assigned records as required by Company policies and local State and Federal guidelines
Manages Pharmacy Operations Conducts Associate meetings to identify and respond to their needs concerns and issues related to pharmacy products or services and to share information related to new initiatives Ensures pharmacy operations are aligned with Company and regulatory for example HIPAA SOP QA policies standards and procedures Ensures adherence to proper policies and procedures for advising on verifying and dispensing products and Customer insurance and licensure issues Documents information on changes in pharmaceutical products and procedures and new ideas approaches and processes and shares the information with Associates and Managers
Oversees Inventory Flow Regularly monitors the inventory flow process to identify merchandise that needs to be ordered Ensures proper execution of inventory flow processes Monitors and evaluates the facility to identify and address problems with inventory flow
Manages Finances Demonstrates sound financial management skills including interpreting analyzing and explaining financial data and information Manages budgets and ensures budgets and financial performance are aligned with business strategic requirements Ensures assets liabilities revenues and operating expenses are accounted for and reported Complies with Company financial policies and procedures Compiles and evaluates financial data to ensure operating procedures meet business needs Monitors financial data and trends to identify and respond to market changes and other areas of opportunity

What we offer

Medical, vision and dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting

Fulltime

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Account Associate - OTC

Job Description

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